Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

What’s in your Factor Fee?

For those new to communal living, understanding the property factoring process may seem a little daunting. From buildings insurance to floats to management fees, there’s lots to learn about property factoring but it’s not as confusing as you may think. Today, we have a look at some common questions regarding property factoring: what’s included within your fee and what you should expect from James Gibb as your property factor.

Why should I have a factor?

There are many reasons as to why your property requires a factor. This can be stated within the Deed of Conditions that a factor must be in place or the majority of owners in your development have voted to appoint a factor. Ultimately, the main bonus of appointing a factor is having that peace of mind when any repair or maintenance work is required, your factor is there to manage this for you.

What areas of my development are covered by the Factor?

With all the developments we manage there’s an associated Written Statement of Services and Development Schedule, which identify our areas of responsibility, tailored to the needs of your property. Examples of which include: gardens, parking areas, lifts, gutters, roofs and tiles, external fabric of buildings, common lighting, security systems, insurance and more!

Why do I have to pay a float and how much is this?

If you decide to appoint James Gibb as your factor, a “float” invoice is issued to the owner(s). What this means is that in order to carry out the required maintenance and pay contractors, insurance etc., we must be “in funds” to do this. This is why we invoice you to cover three months of services when your property becomes one of our factored developments. Of course, the float is returned to you in full as a credit on your final invoice when you sell your property.

What’s covered in the Factor’s management fee?

In addition to the float which is used to pay our contractors for the essential maintenance costs, our management fee covers the duties we undertake to help look after your property. This includes: inspecting the development on an on-going basis, gathering quotations for proposed works, arranging routine repairs, having a dedicated property manager to respond to your queries and ensuring all works are carried out professionally, legally and safely.


To find out more about what your factor fee’s cover, check out our property factoring guide here. Alternatively, if you have any further questions on this topic, please contact one of our staff members who will be happy to assist you.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.