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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Welcome Aboard, Anchor Mill!

James Gibb residential factors are pleased to announce our recent partnership with Anchor Mill in Paisley! This magnificent industrial site was closed in the 1980s and rapidly fell into dereliction. However, with the help of funding from Historic Scotland and Scottish Enterprise Renfrewshire, restoration was completed in 2005 and we’re thrilled to have been appointed as their new factor, managing the communal areas of the building and the surrounding gardens.

The six-storey, red brick Anchor Mill was built in 1886 and was home to the largest thread manufacturer in the world – J. & P. Coats Ltd. A building that previously played a key role in the global cotton industry is now a beautifully restored residential block, comprising of 60 flats and the Abbey Mill Business Centre.

Since the introduction of the Property Factors (Scotland) Act 2011 and Code of Conduct, co-owners have become increasingly aware that they can change the company that provides their building or development factoring services. After 10 years with the original factor appointed by the developer, the co-owners at Anchor Mill assessed the services of various factors with the aim of choosing a company who would work in partnership with them to achieve their objectives. With our previous experiences and successes in managing listed buildings, we were their chosen company.

We now manage the communal areas of Anchor Mill and grounds including; maintaining the Fire Safety and Security System, communal area cleaning, lifts, pumps, generators, the atrium and more. The beautiful, colonial style atrium of the building hosts 4 Doors Open Days each year, allowing the public access to Anchor Mill together with a further 20 days of the year, where they can learn more about its history. The atrium is also used for exhibitions including The Accord Hospice Art Exhibition fundraiser that will run from 31st August – 17th September this year. Why don’t you check it out?

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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