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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Unhappy with your current property Factor? Here’s how simple it is to change

If you’re unhappy with your current property factor, it’s worth considering a change. It’s very straightforward to appoint James Gibb as your Factor and we’d be happy to guide you through the process.

Are you looking to change your factor?

Is  your current property factor not meeting expectations? Or maybe you think your communal charges  are too high? It’s not as difficult as you may believe to change, and at James Gibb we can provide a great value factoring  service that will exceed your expectations.

A change of Factor can be easily arranged if there’s sufficient support to do so from fellow owners, and as long as the requirements of your Deed of Conditions are met. We can advise here, as required, and offer a professionally tailored “management proposal” to co-owners, Owners Committee’s etc.

A significant number of homeowners think  that changing their factor could be “more bother than it’s worth”. At James Gibb, we firmly believe this not to be the case. We can guide you through the process. The steps below explain how easy it can be to change your factor, and James Gibb can offer a professional and efficient service to manage it all from start to finish.

  • Firstly, we can assist with checking your Deed of Conditions. This may contain rules on how to appoint a factor and/or replace your current factor, and any conditions that need to be met during the process. For example, the number of owners who need to be in agreement to enable the change go ahead.
  • Once we have established the rules in your Deed of Conditions, we may be required to call a meeting with owners. James Gibb can help to facilitate this.
  • Where applicable, contact should be made with your  existing factor. James Gibb can assist with the communication to ensure it’s clear and abides by the rules in your Deed of Conditions and your existing factoring Terms of Service.

James Gibb can manage each step of the above process, and make changing your property factor hassle free for you and your co-owners.

Read what a few of our current happy customers have to say about us:

“Just a quick email to say thanks for all your help and support, you went above and beyond for ‘the customer’. I wish there were more people like you in business!” – Jacqueline, Glasgow client.

“I just wanted to take the opportunity to let you know how delighted I have been with the service provided by Annie Dunlay. She has been helpful, efficient, friendly and effective in dealing with a few issues I have had recently. I would go as far as to say she didn’t just resolve my issues, but exceeded my expectations.” Glasgow client.

“I have enjoyed James Gibb factoring services for some time now and would like to express my gratitude to them for the excellent service they provide. In all honesty, I can’t fault them. When matters arise they react professionally and quickly. Their judgement and advice is sound and logical” John Riederer.

View more customer testimonials here.

For more information on appointing James Gibb as your Factor, whether you currently have no factor, you want to change from an existing provider, or you want to relieve the stress from self-factoring, please contact your local office.


Glasgow: Call Debbie Rummens on 0141 552 2230

Aberdeen: Call Morgan Cooper on 01224 650 600

Edinburgh: call Nic Mayall on 0131 229 3481

Or you can contact us by email here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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