Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Unhappy with your current property Factor? Here’s how simple it is to change

If you’re unhappy with your current property factor, it’s worth considering a change. It’s very straightforward to appoint James Gibb as your Factor and we’d be happy to guide you through the process.

Are you looking to change your factor?

Is  your current property factor not meeting expectations? Or maybe you think your communal charges  are too high? It’s not as difficult as you may believe to change, and at James Gibb we can provide a great value factoring  service that will exceed your expectations.

A change of Factor can be easily arranged if there’s sufficient support to do so from fellow owners, and as long as the requirements of your Deed of Conditions are met. We can advise here, as required, and offer a professionally tailored “management proposal” to co-owners, Owners Committee’s etc.

A significant number of homeowners think  that changing their factor could be “more bother than it’s worth”. At James Gibb, we firmly believe this not to be the case. We can guide you through the process. The steps below explain how easy it can be to change your factor, and James Gibb can offer a professional and efficient service to manage it all from start to finish.

  • Firstly, we can assist with checking your Deed of Conditions. This may contain rules on how to appoint a factor and/or replace your current factor, and any conditions that need to be met during the process. For example, the number of owners who need to be in agreement to enable the change go ahead.
  • Once we have established the rules in your Deed of Conditions, we may be required to call a meeting with owners. James Gibb can help to facilitate this.
  • Where applicable, contact should be made with your  existing factor. James Gibb can assist with the communication to ensure it’s clear and abides by the rules in your Deed of Conditions and your existing factoring Terms of Service.

James Gibb can manage each step of the above process, and make changing your property factor hassle free for you and your co-owners.

Read what a few of our current happy customers have to say about us:

“Just a quick email to say thanks for all your help and support, you went above and beyond for ‘the customer’. I wish there were more people like you in business!” – Jacqueline, Glasgow client.

“I just wanted to take the opportunity to let you know how delighted I have been with the service provided by Annie Dunlay. She has been helpful, efficient, friendly and effective in dealing with a few issues I have had recently. I would go as far as to say she didn’t just resolve my issues, but exceeded my expectations.” Glasgow client.

“I have enjoyed James Gibb factoring services for some time now and would like to express my gratitude to them for the excellent service they provide. In all honesty, I can’t fault them. When matters arise they react professionally and quickly. Their judgement and advice is sound and logical” John Riederer.

View more customer testimonials here.

For more information on appointing James Gibb as your Factor, whether you currently have no factor, you want to change from an existing provider, or you want to relieve the stress from self-factoring, please contact your local office.


Glasgow: Call Debbie Rummens on 0141 552 2230

Aberdeen: Call Morgan Cooper on 01224 650 600

Edinburgh: call Nic Mayall on 0131 229 3481

Or you can contact us by email here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.