Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Ukraine Appeal - A story of giving

Ukraine Charity Appeal – A story of giving 

What could be a more deserving cause right now, than the plight of the Ukrainian people? Seeing the devastation of the war unfold in Ukraine and the many lives affected by it, colleagues at James Gibb residential factoring needed to act.

James Gibb fundraising manager Jacqui Stead said, ‘Several fundraising options were considered and in doing so, we found local registered charity Glasgow the Caring City. A team of people who for 20 years have specialised in working in crisis zones and who were doing wonderful things to ensure humanitarian aid was getting through to the Ukrainian people who most needed it.

The Charity was partnered with itison, Scotland’s daily deals and events site, to promote its Urgent Ukraine appeal: £5 for hot meal & aid pack. This initiative was exactly what we were looking for. Knowing that 100% of the funds we raised would be paid directly to the Charity, we were confident this was the best donation platform for our fundraising efforts.

All we had to do then, was motivate the generosity of the James Gibb team, which of course was easy; raising £540 in the process. Generosity knows no bounds at James Gibb as our Board of Directors doubled the money raised to £1080, which was donated in full to the Charity Appeal’. Shortly after, Ross Galbraith, Crisis Resilience Manager at Glasgow the Caring City, confirmed that the Charity had received the funds in full.

Ross, who subsequently travelled to the region, contacted us by video message from one of the Charity’s refugee centres in Poland, which is currently housing approximately 450 unaccompanied children, to thank us for fundraising on their behalf and explaining how our donation was indeed helping these children’.

David Reid, Chief Executive at James Gibb commented, ‘Supporting this extremely worthwhile cause is important to James Gibb and we are pleased that we have been able to help in some small way. We are humbled by the dedication and challenging work Ross and his colleagues demonstrate every day. Our thanks to Jacqui for her diligence and determination to get this fundraising initiative underway and to all James Gibb colleagues who contributed’.

Corporate and social responsibility

James Gibb has a continuing commitment to develop our corporate and social responsibility to have a positive impact on society. As part of this commitment, throughout each year, we support deserving charities, offer funding, and help whenever we can. 


James Gibb doing it the right way

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.