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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Time to give back

At James Gibb, we are always looking to continue our charitable efforts. For us, it is really important to give back to our local communities and support causes that are close to our customers hearts, that’s why we want you to be involved!

Each year, we donate money to charities based in the area of our offices. For our 2018 donations, we ask our customers to suggest suitable local charities that may benefit from a donation from James Gibb and some coverage in our monthly newsletter, ‘The Address’

This has been a great success in previous years and we are delighted to roll this out again this year. Each of our offices (Glasgow, Edinburgh and Aberdeen) will award £500 per office to two local charities chosen by you.

Last year, we were overwhelmed by the interest and response from our clients and customers and are excited to see which causes our donations can make a difference to this year!

In the past, we have supported many charities close to our customer’s hearts. These include:

The Lothian Autistic Society

Edinburgh & Lothian Prostate Cancer Support Group

Motor Neurone Disease Scotland

The Edinburgh Clothing Store

The Edinburgh Teenage Cancer Trust

SANDS Lothian

Clan Cancer Support

Crossroads – South Ayrshire

Northsound Cash for Kids

Finn’s Place


Scottish Charity Air Ambulance

North Edinburgh Dementia Care

The Butterfly Trust

Spina Bifida Hydrocephalus Scotland

The Emma Cameron Foundation

Men in Recovery

Forres Heritage Trust


If you would like a charity to be nominated, please email your suggestion to the relevant James Gibb branch address. You can also write to or call your local office by the end of this month. We’ll pick two worthy causes at random for each office, and hopefully include some presentation photos in our next edition of ‘The Address.’

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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