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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

This Year’s Charities 2018 – Chosen by You

As in previous years, we received many suggestions for the annual charity donations. We picked two charities at random for each of our offices in Glasgow, Aberdeen and Edinburgh to receive a cheque for £500 each.

Congratulations to the six charities selected! We hope that these donations help in some way towards the good work that these charities do every day. We received numerous suggestions, all of which are very worthy causes. If your charity wasn’t selected this time, thank you for your suggestion and please feel free to try again next year.

Find out more about our chosen charities this year and the work they are doing below.



Venture Scotland

Venture Scotland offers an outdoor-based personal development programme which empowers vulnerable young people aged 16-30, who face complex and difficult problems. Thanks to Stephen Davies at Sandport for this nomination.

Drake Music Scotland

Transforming people’s lives through the power of music, making Scotland a place where ground-breaking new music featuring skilled musicians and composers with disabilities comes alive for everyone.

Thank you to Mr & Mrs Giffin at Kinnear Road for this nomination.



Headway Glasgow

Headway Glasgow provides a unique brain injury service and offers long term peer-support through a user-led service.

Thank you to Anne Gray for this nomination.

Barnardo’s Scotland

Barnardo’s has been working to transform the lives of vulnerable children for the last 150 years and believes a child’s future should never be defined by their post.

Thank you to Marianna Beattie for nominating.



Ellon Rugby Scio

Ellon Rugby Club is run by volunteers and are funded solely by player membership and donations. They provide coaching and games to kids from age 3 up to 18.

Thank you to Darren Hanton of Castleton for the suggestion.

Moray handyperson Services of Elgin

Moray HandyPerson Services aims to help people maintain their independence and live safely in their own homes. A network of volunteers perform small jobs for vulnerable people such as changing a light bulb, fitting draught excluders, fitting curtain rails, etc.

Thank you to Valerie Harper from Mains of Struthers for the suggestion.


We hope you agree that each and every charity is very deserving, and we look forward to hearing about all the fantastic work they do over the coming months!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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