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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

This Year’s Charities 2018 – Chosen by You

As in previous years, we received many suggestions for the annual charity donations. We picked two charities at random for each of our offices in Glasgow, Aberdeen and Edinburgh to receive a cheque for £500 each.

Congratulations to the six charities selected! We hope that these donations help in some way towards the good work that these charities do every day. We received numerous suggestions, all of which are very worthy causes. If your charity wasn’t selected this time, thank you for your suggestion and please feel free to try again next year.

Find out more about our chosen charities this year and the work they are doing below.



Venture Scotland

Venture Scotland offers an outdoor-based personal development programme which empowers vulnerable young people aged 16-30, who face complex and difficult problems. Thanks to Stephen Davies at Sandport for this nomination.

Drake Music Scotland

Transforming people’s lives through the power of music, making Scotland a place where ground-breaking new music featuring skilled musicians and composers with disabilities comes alive for everyone.

Thank you to Mr & Mrs Giffin at Kinnear Road for this nomination.



Headway Glasgow

Headway Glasgow provides a unique brain injury service and offers long term peer-support through a user-led service.

Thank you to Anne Gray for this nomination.

Barnardo’s Scotland

Barnardo’s has been working to transform the lives of vulnerable children for the last 150 years and believes a child’s future should never be defined by their post.

Thank you to Marianna Beattie for nominating.



Ellon Rugby Scio

Ellon Rugby Club is run by volunteers and are funded solely by player membership and donations. They provide coaching and games to kids from age 3 up to 18.

Thank you to Darren Hanton of Castleton for the suggestion.

Moray handyperson Services of Elgin

Moray HandyPerson Services aims to help people maintain their independence and live safely in their own homes. A network of volunteers perform small jobs for vulnerable people such as changing a light bulb, fitting draught excluders, fitting curtain rails, etc.

Thank you to Valerie Harper from Mains of Struthers for the suggestion.


We hope you agree that each and every charity is very deserving, and we look forward to hearing about all the fantastic work they do over the coming months!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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