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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

The importance of looking after your property as a landlord

As a landlord, it is in your best interest to take good care of your property. Yes, a tenant must take care of the property they are renting, but the landlord has a greater duty of care to maintain their rental property for the long term. Just because a landlord does not live in that property, does not mean they should neglect it and leave maintenance up to the tenant. Numerous issues can arise if landlords do not look after their rental properties.


First and foremost, all landlords are required by law to look after their properties. The Landlords and Tenants Act 1985 instructs that properties must be safe to rent out and live in. This means ensuring the properties meets Electrical Safety requirements and has a valid Gas Safety Certificate. Only the landlord is responsible for arranging these. Aside from putting tenants lives at risk, landlords who fail to keep up with such checks right could face legal consequences.

Landlord Gas Safety Checks

All home gas appliances require a Gas Safety Check every twelve months. Gas Safety Checks assess if appliances are working correctly and safely. Although checks should be arranged by the landlords, checks should only be carried out by a Gas Safe registered engineer.

Landlord Electrical Safety Checks

Similar to Gas Safety Checks, Electrical Safety Checks assess if all electrical appliances are working correctly and safely. Landlords are required to arrange these every five years, however, according to Electrical Safety First, landlords are exposing themselves to notable financial risks, from penalties and invalidated insurance due to not complying with their electrical safety requirements.

Avoid hassle amongst your tenants and other neighbours

Tenants may complain about their landlords if they are unhappy with how things are running. If the landlord is not taking care of repairs they are responsible for, or if they are harassing a tenant by entering their home without permission, for example, tenants can complain to their local council. Local councils can investigate complaints and offer advice to both the tenant and landlord, but if landlords fail to follow the advice offered, they could be taken to court.

Whilst a landlord’s primary responsibility is the tenant, they also have a duty of care to neighbours. Landlords should ensure they are renting out their property to the right tenants, who, not only respect their landlord’s property, but other neighbours too. Neighbour issues are of course never good for a landlord’s reputation, but private landlords can often be held liable for tenant negligence if they encourage the problem or deliberately disregard the situation.

Before renting out a property to a potential tenant, landlords are advised to:

  • Check their credit history
  • Gather references
  • Perform background checks

It’s a business, not a hobby

Finally, property rental is considered as a business, not a hobby, therefore all landlords should uphold a professional attitude. This means:

Maintaining a professional relationship with clients

Having a friendly relationship with tenants is great; there is a higher level of trust and longer-term tenancies are more likely. But over-stepping the boundaries can be dangerous as there is always the likelihood of things turning sour.

Having the right insurance in place

Landlords insurance isn’t compulsory; however, many professional landlords do have insurance in place because they know that lots can go wrong with tenants in their home and having some sort of protection in place can make things much easier.

Professional landlords are more likely to retain tenancies and a good reputation, and ultimately avoid major problems.

If you require further information on the importance of looking after your property as a landlord, do not hesitate to get in contact with the relevant office using our contact details below.


0141 552 2230


0131 229 3481


01224 650 600

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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