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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

The importance of looking after your property as a landlord

As a landlord, it is in your best interest to take good care of your property. Yes, a tenant must take care of the property they are renting, but the landlord has a greater duty of care to maintain their rental property for the long term. Just because a landlord does not live in that property, does not mean they should neglect it and leave maintenance up to the tenant. Numerous issues can arise if landlords do not look after their rental properties.


First and foremost, all landlords are required by law to look after their properties. The Landlords and Tenants Act 1985 instructs that properties must be safe to rent out and live in. This means ensuring the properties meets Electrical Safety requirements and has a valid Gas Safety Certificate. Only the landlord is responsible for arranging these. Aside from putting tenants lives at risk, landlords who fail to keep up with such checks right could face legal consequences.

Landlord Gas Safety Checks

All home gas appliances require a Gas Safety Check every twelve months. Gas Safety Checks assess if appliances are working correctly and safely. Although checks should be arranged by the landlords, checks should only be carried out by a Gas Safe registered engineer.

Landlord Electrical Safety Checks

Similar to Gas Safety Checks, Electrical Safety Checks assess if all electrical appliances are working correctly and safely. Landlords are required to arrange these every five years, however, according to Electrical Safety First, landlords are exposing themselves to notable financial risks, from penalties and invalidated insurance due to not complying with their electrical safety requirements.

Avoid hassle amongst your tenants and other neighbours

Tenants may complain about their landlords if they are unhappy with how things are running. If the landlord is not taking care of repairs they are responsible for, or if they are harassing a tenant by entering their home without permission, for example, tenants can complain to their local council. Local councils can investigate complaints and offer advice to both the tenant and landlord, but if landlords fail to follow the advice offered, they could be taken to court.

Whilst a landlord’s primary responsibility is the tenant, they also have a duty of care to neighbours. Landlords should ensure they are renting out their property to the right tenants, who, not only respect their landlord’s property, but other neighbours too. Neighbour issues are of course never good for a landlord’s reputation, but private landlords can often be held liable for tenant negligence if they encourage the problem or deliberately disregard the situation.

Before renting out a property to a potential tenant, landlords are advised to:

  • Check their credit history
  • Gather references
  • Perform background checks

It’s a business, not a hobby

Finally, property rental is considered as a business, not a hobby, therefore all landlords should uphold a professional attitude. This means:

Maintaining a professional relationship with clients

Having a friendly relationship with tenants is great; there is a higher level of trust and longer-term tenancies are more likely. But over-stepping the boundaries can be dangerous as there is always the likelihood of things turning sour.

Having the right insurance in place

Landlords insurance isn’t compulsory; however, many professional landlords do have insurance in place because they know that lots can go wrong with tenants in their home and having some sort of protection in place can make things much easier.

Professional landlords are more likely to retain tenancies and a good reputation, and ultimately avoid major problems.

If you require further information on the importance of looking after your property as a landlord, do not hesitate to get in contact with the relevant office using our contact details below.


0141 552 2230


0131 229 3481


01224 650 600

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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