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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

The Importance of Having a Factor

In Scotland, owners that reside within a block of flats that have areas with a common ownership, often appoint a property factor. Property factors manage and maintain the common parts of the building and/or the surrounding land and are on hand to administer repairs, arrange communal cleaning and manage the maintenance of communal grounds, to name a few, when required. So, what are the benefits of having a property factor?

Hassle free maintenance

Essentially, property factors are there to lighten the load of individual owners by taking up the hassle and pressure for dealing with the every-day, property management issues. This is particularly beneficial for buildings which have numerous flats and owners, where organising repair works and reaching a consensus can often be tricky. If there is repair work needing carried out, your factor will contact the relevant contractors to resolve the issue for you. Thanks to the movement towards paperless billing and online customer portals, making payments and reviewing the progress of repair work is made easy for everyone involved.

Prevent disputes with neighbours

By appointing a factor, it means that both owners and contractors can have a peace of mind when it comes to repair and maintenance work. Self-factoring can often lead to disputes with owners who don’t do their share or refuse to co-operate in managing the communal areas. Additionally, it’s often that builders are reluctant to work with self-factors in the fear that they won’t get paid due to poor admin/payment systems. A factor is important for regulating this work and ensuring that it’s a win-win for owners and contractors alike.

Provide added value services

Some property factors go over and above their service terms and conditions to ensure that the property is maintained effectively. At James Gibb, we pride ourselves in the added value services we provide, such as a 24/7 emergency contact phone number for emergency services, attendance at all committee meetings and AGMs, reminders to residents of their responsibilities regarding anti-social behaviour etc. and simply spending the time to gain a genuine understanding of our residents needs and wishes.


Looking for a property factor? Get in touch with us here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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