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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

The Importance of a Block Buildings Insurance Policy

Communal buildings insurance can be complex, but without it, it can pose significant problems for you and your neighbours. Ultimately, to ensure that your full reinstatement value (the cost of re-building your home from scratch) is covered when things go wrong, having a communal buildings insurance policy in place can help put your mind at rest.

Communal buildings insurance policies typically cover the main structures of your building including the walls, roofs, floors, pipes, gardens and services and communal area contents. The most common claims that are made are for water damage caused by a leak between flats or escape of water from the roof. In more extreme cases, claims of damage caused by fire or even a tree hitting the building.

So what happens if you don’t have a block buildings insurance policy? In circumstances where flats hold different insurance policies, each will have its own policy excess, and claiming for communal damage can be problematic – which insurance company is responsible for settlement if the roof of the building covers more than just the claimant’s property for example.

In accordance with your deed of conditions, or the Tenements (Scotland) Act 2004, owners will have an obligation to ensure that the building is adequately insured. This is most commonly organised by the factor. It’s always recommended that one block insurance policy is jointly shared between the owners.

At James Gibb, most of our developments entrust us to arrange their communal block buildings insurance by delivering the best deal to our customers. We assist in the claims analysis, statistical evaluations and risk analysis of the insurance processes, to ensure that owners can enjoy quality service at the best premium.

Sound good? Get in touch and we can see how we can help you with your block insurance policy and property factoring.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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