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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Taking care of your property in Winter

As the colder months draw in, now can be a good time to think about getting your property ready for the onset of winter weather. Living in Scotland, rain, snow and strong winds are something that will inevitably happen. Sadly, there’s nothing we can do to change the weather, but we can make sure we are prepared for it.

According to the Met office, Scotland’s winters are seeing increasing amounts of rainfall every year. From 1961 to 2006, winter rainfall seen a major increase of between 100-215%, and since then the precipitation has continually been on the rise. This has implications for buildings, especially those that may not have been initially built to handle the increasingly harsh winters and are deteriorating year on year.

What matters in winter?

Winter is no longer just about frozen pipes, there are other things to take into consideration. Gutters should be kept clean and downpipes clear to ensure for an efficient flow of rain water. Active overflows can cause a number of problems such as splashing on a window ledge, penetrating damp, staining the outside wall, puddling and erosion on the ground below. Like other water related problems though, active overflows are normally very easy and inexpensive to fix. Normally, the cause will be related to a central heating boiler or toilet cistern. If you discover you have a dripping overflow or have been advised of such by a neighbour or your Factor, please act quickly to avoid escalation of the problem and associated costs. Unsightly marks and stains on external walls are a significant concern for many so please take action quickly if your overflow is dripping.

Remember that many problems can be worsened over the winter months with the possibility of freezing water on pathways etc. Many icy paths are the result of a build-up of escaped water, so stay cautious and make sure to prevent any future problems by assessing your property for winter.

Please note, as the source of these problems normally relate to non-communal areas, we as a factor have no authority to act to ensure these problems are resolved. However, we are of course happy to advise owners on your behalf of the problem and request a speedy repair.

Take good care of your property in winter and it will serve you well throughout the year!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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