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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Taking care of your property in Winter

As the colder months draw in, now can be a good time to think about getting your property ready for the onset of winter weather. Living in Scotland, rain, snow and strong winds are something that will inevitably happen. Sadly, there’s nothing we can do to change the weather, but we can make sure we are prepared for it.

According to the Met office, Scotland’s winters are seeing increasing amounts of rainfall every year. From 1961 to 2006, winter rainfall seen a major increase of between 100-215%, and since then the precipitation has continually been on the rise. This has implications for buildings, especially those that may not have been initially built to handle the increasingly harsh winters and are deteriorating year on year.

What matters in winter?

Winter is no longer just about frozen pipes, there are other things to take into consideration. Gutters should be kept clean and downpipes clear to ensure for an efficient flow of rain water. Active overflows can cause a number of problems such as splashing on a window ledge, penetrating damp, staining the outside wall, puddling and erosion on the ground below. Like other water related problems though, active overflows are normally very easy and inexpensive to fix. Normally, the cause will be related to a central heating boiler or toilet cistern. If you discover you have a dripping overflow or have been advised of such by a neighbour or your Factor, please act quickly to avoid escalation of the problem and associated costs. Unsightly marks and stains on external walls are a significant concern for many so please take action quickly if your overflow is dripping.

Remember that many problems can be worsened over the winter months with the possibility of freezing water on pathways etc. Many icy paths are the result of a build-up of escaped water, so stay cautious and make sure to prevent any future problems by assessing your property for winter.

Please note, as the source of these problems normally relate to non-communal areas, we as a factor have no authority to act to ensure these problems are resolved. However, we are of course happy to advise owners on your behalf of the problem and request a speedy repair.

Take good care of your property in winter and it will serve you well throughout the year!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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