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Strong Customer Authentication

Online Payments - Strong Customer Authentication

You may soon start to notice an increase in the number of times you’re asked to verify your identify when accessing online platforms/accounts and to authorise online card payments using 3D Secure or with a One Time Passcode (OTP) which is sent to your mobile phone number.

All online transactions will be SCA (Strong Customer Authentication) compliant from 14th March 2022. 

What is changing?

When making payments through your JG+ account online, or on the JG+ App, you will be asked to verify your identity via your Bank by using either:

  • 3D Secure - For extra fraud protection, 3D Secure(3DS) requires customers to complete an additional verification step with the card issuer when paying.
  • One Time Passcode - A one-time password(OTP), is a password that is valid for only one login session or transaction, on the Sage Pay payment screen.

These additional security checks have been introduced to help reduce fraud, by checking it is you who is making the payment. 

This new level of customer security affects all online payment transactions, not just those with James Gibb.

Financial Conduct Authority and Strong Customer Authentication

James Gibb doing it the right way

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

27 Chapel Street
Aberdeen
AB10 1SQ

aberdeen@jamesgibb.co.uk

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Dundee

Unit J, Prospect Business Centre
Gemini Crescent
Dundee DD2 1TY

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow 
G1 5PX

glasgow@jamesgibb.co.uk

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