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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Scottish Government Seek to Review Multi-Storeys in Light of Grenfell Tower Fire

In light of the tragic Grenfell Tower fire in West London last week, the Scottish Government has promptly responded with a letter to all housing associations and social registered landlords.

The letter was issued by the Minister responsible for Local Government, Housing and Building Standards, in a bid to take action as soon as possible. Although as yet there has been no definitive confirmation has been made about the cause of fire, building products used or what caused the fire to spread, the Scottish Government is looking for the UK to carry out a full investigation, with findings to emerge in due course.

In the meantime, in Scotland, the Cabinet Secretary for Communities, Social Security and Equalities will be reviewing the Scottish regulations to ensure they are robust.

Areas of consideration

The main area the Scottish Government is currently looking into are those with buildings which have floors over 18 metres above ground (high-rise). In particular, however they are seeking information from all housing associations and registered social landlords to ascertain the original construction of these buildings and establish any remedial works carried out, along with details of the materials and construction used.

James Gibb Factored Properties

Although Factors / private residential dwellings are not included in this review, at James Gibb residential factors, we are carrying out a similar review of all relevant properties.

At present, we have very few buildings within our portfolio that match the high-rise criteria of this review. Although we are confident that we comply with all relevant safety requirements in our day to day duties, we are currently performing a full safety review which includes special attention to the construction of any clad buildings within our portfolio.  Although unlikely, if our investigations show that any building has been clad in inappropriate materials, we will convene urgent meetings with homeowners.

Safety and transparency are key for us when it comes to carrying out all factoring duties. We have thorough processes in place to ensure all remedial works carried out are not only necessary and agreed, but that the contractors sourced to complete works meet health, safety and quality standards.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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