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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Scottish Fire and Rescue Services release new fire safety campaign

Earlier this month, the Scottish Government and Scottish Fire and Rescue Services released a new fire safety campaign, focusing on safety in high-rise homes. The new campaign outlines how to prevent fires in the homes and what to do if one does start in the building. Bearing in mind the tragic events at Grenfell Tower in 2017, this safety advice has never been more relevant.

What to do if there is a fire in your building

Most high-rise domestic buildings are designed with fire safety in mind and are built to resist the spread of fire. The advice from the Scottish Fire and Rescue Services is that if you stay put, you’ll stay safe. Fire is not likely to spread from one flat to another. If there is a fire in your building, but not in your flat, you are advised to stay in your home and keep the front door closed unless you are directly affected by the heat, smoke or fire, or if the Fire and Rescue Service or Police instruct otherwise.

If you do find yourself trapped:
• Go to ‘safe room’ with a window and a phone
• Call the Fire and Rescue Service as soon as possible
• Stuff bedding or towels around the door to keep smoke out
• Keep the window open to allow clean air
• Try attracting attention by waving a sheet if it is safe to do so

Steps to stop fires happening

Fires are most commonly started in kitchens, by cigarettes, or when using electrical appliances, but there are steps you can take to minimise the risks.

In the kitchen

The kitchen is one of the most used room in your home and can contain many fire hazards. Be extra careful in kitchens when it comes to fire safety.
• Never leave cooking unattended. Always keep an eye on your cooker when it is on.
• Did you know that chip pan fires cause one fifth of all accidental fires in the UK each year? Deep fat fryers or oven chips are a safer option compared to open chip pans. If you do use a chip pan, it’s advised to only fill it up no more than 1/3.

When smoking

Cigarettes have always been a major fire hazard. The best way to stay safe from cigarettes is to stub them out for good, but it can be an incredibly difficult habit to quit.
• Put cigarettes out properly in a sturdy ashtray
• Do not smoke in a chair or in bed if your have been drinking alcohol or feel sleepy
• Keep lighters and matches away from children

When using electricals

According to Electrical Safety First, every year, over half of accidental domestic fires in the UK are caused by electricity.
• Never overload sockets with too many electrical appliances
• Always switch electrical appliances off at the wall
• Do not leave appliances on when you’re sleeping or out of the house

In common areas

Minimising the risk of fire in communal areas also means ensuring the risk of your neighbours.
• Keep stairs, landings and corridors clear for escape. Don’t keep bikes, prams or other objects in these areas that could obstruct escape
• Do not leave personal items you have arranged to be taken away in common areas
• Ensure rubbish is properly disposed using communal bins provided. Rubbish lying around in refuse areas can easily be set on fire
• Contact your Property Manager if you have any questions regarding common areas

Prepare for an escape and get early warning

The probability of a fire starting tends to be unlikely. However, it’s always best to be prepared just in case. • Close all doors before you go to bed, especially the lounge and kitchen
• Have a plan and escape route in place
• Make everyone in your household aware of the escape plan
• Ensure your smoke and heat alarms are in working condition and test them weekly

If you have to leave…

• Leave the building as quickly as possible, closing doors behind you to avoid smoke and fire spreading
• Use the stairs to get to the ground floor – never take the lift

Raise the alarm

Finally, as soon as it is safe to do so, raise the alarm by calling the Fire and Rescue Service on 999 and tell other residents who could be affected or who are nearby.
The advice, produced by the Scottish Government and the Scottish Fire and Rescue Service, is being delivered to high-rise homes from December and will also be available in libraries and community centres in all 15 local authorities with the properties. You can find out more here.

Guidance is also being published for those responsible for fire safety in high-rise buildings, including councils, housing associations, owners and private landlords.

If you have any questions regarding fire safety within your building, do not hesitate to get in touch with our offices in Glasgow, Edinburgh or Aberdeen.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



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G1 5PX



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