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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Scottish Fire and Rescue Services release new fire safety campaign

Earlier this month, the Scottish Government and Scottish Fire and Rescue Services released a new fire safety campaign, focusing on safety in high-rise homes. The new campaign outlines how to prevent fires in the homes and what to do if one does start in the building. Bearing in mind the tragic events at Grenfell Tower in 2017, this safety advice has never been more relevant.

What to do if there is a fire in your building

Most high-rise domestic buildings are designed with fire safety in mind and are built to resist the spread of fire. The advice from the Scottish Fire and Rescue Services is that if you stay put, you’ll stay safe. Fire is not likely to spread from one flat to another. If there is a fire in your building, but not in your flat, you are advised to stay in your home and keep the front door closed unless you are directly affected by the heat, smoke or fire, or if the Fire and Rescue Service or Police instruct otherwise.

If you do find yourself trapped:
• Go to ‘safe room’ with a window and a phone
• Call the Fire and Rescue Service as soon as possible
• Stuff bedding or towels around the door to keep smoke out
• Keep the window open to allow clean air
• Try attracting attention by waving a sheet if it is safe to do so

Steps to stop fires happening

Fires are most commonly started in kitchens, by cigarettes, or when using electrical appliances, but there are steps you can take to minimise the risks.

In the kitchen

The kitchen is one of the most used room in your home and can contain many fire hazards. Be extra careful in kitchens when it comes to fire safety.
• Never leave cooking unattended. Always keep an eye on your cooker when it is on.
• Did you know that chip pan fires cause one fifth of all accidental fires in the UK each year? Deep fat fryers or oven chips are a safer option compared to open chip pans. If you do use a chip pan, it’s advised to only fill it up no more than 1/3.

When smoking

Cigarettes have always been a major fire hazard. The best way to stay safe from cigarettes is to stub them out for good, but it can be an incredibly difficult habit to quit.
• Put cigarettes out properly in a sturdy ashtray
• Do not smoke in a chair or in bed if your have been drinking alcohol or feel sleepy
• Keep lighters and matches away from children

When using electricals

According to Electrical Safety First, every year, over half of accidental domestic fires in the UK are caused by electricity.
• Never overload sockets with too many electrical appliances
• Always switch electrical appliances off at the wall
• Do not leave appliances on when you’re sleeping or out of the house

In common areas

Minimising the risk of fire in communal areas also means ensuring the risk of your neighbours.
• Keep stairs, landings and corridors clear for escape. Don’t keep bikes, prams or other objects in these areas that could obstruct escape
• Do not leave personal items you have arranged to be taken away in common areas
• Ensure rubbish is properly disposed using communal bins provided. Rubbish lying around in refuse areas can easily be set on fire
• Contact your Property Manager if you have any questions regarding common areas

Prepare for an escape and get early warning

The probability of a fire starting tends to be unlikely. However, it’s always best to be prepared just in case. • Close all doors before you go to bed, especially the lounge and kitchen
• Have a plan and escape route in place
• Make everyone in your household aware of the escape plan
• Ensure your smoke and heat alarms are in working condition and test them weekly

If you have to leave…

• Leave the building as quickly as possible, closing doors behind you to avoid smoke and fire spreading
• Use the stairs to get to the ground floor – never take the lift

Raise the alarm

Finally, as soon as it is safe to do so, raise the alarm by calling the Fire and Rescue Service on 999 and tell other residents who could be affected or who are nearby.
The advice, produced by the Scottish Government and the Scottish Fire and Rescue Service, is being delivered to high-rise homes from December and will also be available in libraries and community centres in all 15 local authorities with the properties. You can find out more here.

Guidance is also being published for those responsible for fire safety in high-rise buildings, including councils, housing associations, owners and private landlords.

If you have any questions regarding fire safety within your building, do not hesitate to get in touch with our offices in Glasgow, Edinburgh or Aberdeen.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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