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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

PMAS Excellence Awards 2022

The Property Managers' Association Scotland Limited (PMAS) is the leading association representing professional Property Factor firms in Scotland.

The PMAS 2022 Annual Dinner and Excellence Awards took place at the Grand Central Hotel in Glasgow on Friday 11th March 2022

This was the Association’s first event since 2019 and included the inaugural PMAS Excellence Awards designed to recognise, reward and celebrate those individuals in the property management and factoring sector who go ‘above and beyond’ to deliver exemplary service to clients, customers and colleagues. 

James Gibb had many staff nominated, 2 of whom were short listed by the Judges in their respective categories, Sebastian Walls in the ‘Rising Star’ category and Jacqui Stead in the ‘Support Staff Member of the Year’ category. 

James Gibb Deputy CEO David Reid received the final accolade of the evening winning the Above & Beyond Award for Outstanding Contribution to the Industry 2022.’ 

On receiving his award David said “I am truly surprised and humbled to have received the award. It means a lot to me, as it is an award for the team I work with, along with our external stakeholder partners. I have worked in this industry for almost 25 years and throughout that time I have always been conscious that the work I do is entirely part of a wider team effort and on this occasion, this award does not in reality, recognise my contribution, it recognises the contribution everyone at James Gibb makes each day. 

The last 2 years have been exceptionally hard for everyone, but I am reminded every day how professional and hardworking our staff are. We have worked together to continue to deliver and improve our services to customers as well as with contractors and other partners.

Thanks to everyone at James Gibb for the work that they do, for supporting me and all colleagues throughout the business and for making James Gibb a great place to work, for doing it the right way for each other and our customers; and for making sure we remain the Factor of Choice in this industry”. 

James Gibb team PMAS 2022 Annual Dinner and Excellence Awards

David Reid, Deputy CEO James Gibb Residential Factors, receiving his 'Outstanding Contribution Award'

Outstanding Contribution Award


James Gibb doing it the right way

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2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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