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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Our team are passing their IRPM exams with flying colours!

Lisa Pieper (left) and Annie Dunlay (right) from our Glasgow Office.

We are delighted that another couple of our team members have recently passed their Institute of Residential Property Management (IRPM) Associate exam. Lisa Pieper, Senior Property Manager/Team Leader, and Annie Dunlay, Property Manager, both from our Glasgow office received their results mid-April.

The IRPM is Scotland’s leading professional property management qualification and accreditation. There are four levels of membership, each with their own training and exam requirements; Affiliate, Associate, Member and lastly Fellow. The IRPM leads the factoring industry in Scotland, so we are pleased to now have fourteen members of our staff across our three offices qualified with this industry-leading body.

The Affiliate IRPM exam which Lisa and Annie recently passed is a personal qualification that stays with them as long as they demonstrate a minimum of 15 hours CPD every half year as part of the membership. We encourage all staff to develop their knowledge and skills through IRPM. We are happy to pay for their enrolment as Affiliate members, their subsequent exam fees as they progress from Affiliate to Associate to Member, and their membership subscriptions. We also give them time off to study and prepare for the exams.

We believe investing in our people is important to the business, and our ultimate aim is to have all of our staff across all three offices in Glasgow, Edinburgh and Aberdeen qualified at either AIRPM or MIRPM level. These industry-leading qualifications help to equip our staff with the necessary knowledge, skills and expertise to excel in their roles. It allows them to develop themselves and their career, giving them independent professional accreditations, which are well recognised and respected across both the private and social sectors. Our people are at the core of what we do, so we believe it’s vital that we can help them develop their careers whilst continuing to raise the standard of factoring services we provide.

We hope you will join us in wishing congratulations to Lisa and Annie for their recent accomplishments and look forward to both their future successes alongside the rest of our team at James Gibb.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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