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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Our Managing Director, Nic Mayall, is appointed Vice President of PMAS

We are delighted to announce that our Managing Director, Nic Mayall, was appointed as the Vice President of the Property Managers Association Scotland (PMAS) on 1st March 2019 by unanimous decision.

PMAS is the leading Association representing professional property factor firms in Scotland. The Association promote high standards and best practice within the property management and factoring industry and actively engage with the Scottish Government on property law, legislation and the Property Factors Code of Conduct.

Building on his commitment to the property management industry, Nic was delighted to accept the position of Vice President with immediate effect. He previously served on the board of PMAS and is a member of the IRPM (Institute of Residential Property Managers) Working Party Scotland.

Nic will hold this executive position for two years, during which time he will continue his drive to improve the image of the property management and factoring industry, promote and accelerate change and ensure factoring companies provide homeowners with a fair, ethical and transparent service. Nic’s appointment came on the same day as previous Vice-President, David Reid, was promoted to President of PMAS.

Alongside his new appointment, Nic will continue in his role as Managing Director at James Gibb, based at our head office in Glasgow. You can find out more about Nic here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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