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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

New Technology: App App and AWAY!

Over the last three months we’ve been trialing a new property inspection app called INSPCT which has been developed by our main software partners, CPL. Regular property inspections are a very important part of what we do and this app will assist our property managers in carrying out their routine inspections in a faster and more efficient way.

What is INSPCT?

The days of using a pen and paper form for inspections together with all the vagaries of the Scottish weather will soon be a thing of the past as our Property Manager’s will only require a tablet or mobile phone.

INSPCT is a simple and flexible app that is used for property inspections, surveys, checklists, audits or investigations. The app allows a much greater level of detail on property inspections and our Property Manager’s will be able to record block meter readings and take multiple photographs which can be annotated to clearly show any defects or salient points. The app has been designed specifically for the needs of property inspections, making it the perfect tool for our services. Additionally, INSPCT saves time and money with improved speed and accuracy of data capture and users can access anytime, anywhere as the app works offline. The initial feedback from our trials has been excellent. We have now completed the internal training phase of development and the app is now live.

This new app is part of our continuous drive to utilise the latest technology in order to improve the delivery of our overall service to all our clients and developments. In the past few years, we have also introduced the James Gibb+ portal as part of our initiative to increase efficiency for our clients and lower costs. The James Gibb+ app allows our customers to easily manage their documents and find our more information online.

Last month we also introduced a new e-learning platform for internal training, allowing our staff to train from a comprehensive digital training suite. This again helps us to improve our overall service and ensures our staff are well equipped to do their jobs to the highest of standards. You can read more about the e-learning platform here.

If you’d like to find out more about the technology we use, you can contact your relevant office at Glasgow here, Edinburgh here, or Aberdeen here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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