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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

New Technology: App App and AWAY!

Over the last three months we’ve been trialing a new property inspection app called INSPCT which has been developed by our main software partners, CPL. Regular property inspections are a very important part of what we do and this app will assist our property managers in carrying out their routine inspections in a faster and more efficient way.

What is INSPCT?

The days of using a pen and paper form for inspections together with all the vagaries of the Scottish weather will soon be a thing of the past as our Property Manager’s will only require a tablet or mobile phone.

INSPCT is a simple and flexible app that is used for property inspections, surveys, checklists, audits or investigations. The app allows a much greater level of detail on property inspections and our Property Manager’s will be able to record block meter readings and take multiple photographs which can be annotated to clearly show any defects or salient points. The app has been designed specifically for the needs of property inspections, making it the perfect tool for our services. Additionally, INSPCT saves time and money with improved speed and accuracy of data capture and users can access anytime, anywhere as the app works offline. The initial feedback from our trials has been excellent. We have now completed the internal training phase of development and the app is now live.

This new app is part of our continuous drive to utilise the latest technology in order to improve the delivery of our overall service to all our clients and developments. In the past few years, we have also introduced the James Gibb+ portal as part of our initiative to increase efficiency for our clients and lower costs. The James Gibb+ app allows our customers to easily manage their documents and find our more information online.

Last month we also introduced a new e-learning platform for internal training, allowing our staff to train from a comprehensive digital training suite. This again helps us to improve our overall service and ensures our staff are well equipped to do their jobs to the highest of standards. You can read more about the e-learning platform here.

If you’d like to find out more about the technology we use, you can contact your relevant office at Glasgow here, Edinburgh here, or Aberdeen here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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