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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

New faces at James Gibb!

James Gibb is delighted that our team is growing across all our departments and offices. We have recently welcomed some new faces on board, so join us as we find out more about them below.


James Cherry (Edinburgh)

James joins us as an experienced property manager having previously held senior positions within property factoring and estate management. His natural enthusiasm and knowledge in the industry are just two of his many assets. We are confident his wealth of experience will benefit the team!

The best advice James has ever been given is…

“The only zen you’ll find up a mountain, is the zen you take up there.”


Lauren Caldwell (Edinburgh)

Lauren worked in residential lettings before joining us as a property manager. Customer and communication skills are particular strong points for her, apparent from a multitude of positive Google reviews with her previous workplace. A definite team player, she enjoys working with all types of people, and is also a mean ukuele player!

The best advice Lauren has ever been given is…

“Don’t worry about the things you don’t have the power to change.”


Samantha Osbourne (Glasgow)

Samantha joined us in May 2018 in the role of Operations Administrator. Having originally completed a Modern Apprenticeship in Business and Administration, and with previous roles in Customer Service and Administration with BT and Capita, she is well qualified and experience to excel in this role.

The best advice Samantha has ever been given is…

“What’s for you won’t go by you.”


Elaine Todd (Glasgow)

Elaine’s career in property began in 2011 with the completion of a Modern Apprenticeship. Her strong organisational skills and passion for great customer care, enabled her to progress to the role of Office Manager, prior to joining James Gibb as a Property Manager earlier this year.

The best advice Elaine has ever been given is…

“Be yourself, because the original is worth more than a copy.”


Carole-Anne Ritchie (Support Services Team Bellahouston)

Carol-Anne joined the Support Service Team in June 2018. Carol-Anne brings extensive administration skills to her role and a history of providing excellent standards of customer service. Carol-Anne’s experience and friendly personality will be an asset to the team.

The best advice Carol-Anne has ever been given is…

“It’s nice to be nice.”


Yvonne Anderson (Support Services Team Bellahouston)

Yvonne joins our Support Services team, bringing more than 25 years of Customer Service experience to her role. She has worked in various roles throughout her career including dealing with Council Tax arrears and patients during her time working in a medical practice. With the skills Yvonne has developed over the years she will be an asset to the Support Services Team.

The best advice Yvonne has ever been given is…

“It’s not what you say, it’s the way that you say it.”


Angela Kirkwood (Edinburgh)

We’re delighted to announce that Angela Kirkwood will be joining James Gibb in September this year as our new Operations Director for Edinburgh. Angela has an excellent pedigree within the factoring industry having worked in senior roles for a number of factoring organisations. She has also worked extensively in a consultancy and training capacity with IRPM and a range of property management companies. We look forward to welcoming Angela in September!


We are delighted for our team to be growing as our business does, however, we also want to acknowledge our current staff for their hard work and achievements too. We are pleased that William Braceland from our Support Services Team at our Bellahouston office has recently received a promotion to Accounts Administrator. William joined the Support Services team in late 2017 from a multi-disciplined background in Administration. His experience and knowledge quickly shone through, and he is very well-deserving of his recent promotion. We wish him all the best in his new role.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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