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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

New faces at James Gibb!

James Gibb is delighted that our team is growing across all our departments and offices. We have recently welcomed some new faces on board, so join us as we find out more about them below.


James Cherry (Edinburgh)

James joins us as an experienced property manager having previously held senior positions within property factoring and estate management. His natural enthusiasm and knowledge in the industry are just two of his many assets. We are confident his wealth of experience will benefit the team!

The best advice James has ever been given is…

“The only zen you’ll find up a mountain, is the zen you take up there.”


Lauren Caldwell (Edinburgh)

Lauren worked in residential lettings before joining us as a property manager. Customer and communication skills are particular strong points for her, apparent from a multitude of positive Google reviews with her previous workplace. A definite team player, she enjoys working with all types of people, and is also a mean ukuele player!

The best advice Lauren has ever been given is…

“Don’t worry about the things you don’t have the power to change.”


Samantha Osbourne (Glasgow)

Samantha joined us in May 2018 in the role of Operations Administrator. Having originally completed a Modern Apprenticeship in Business and Administration, and with previous roles in Customer Service and Administration with BT and Capita, she is well qualified and experience to excel in this role.

The best advice Samantha has ever been given is…

“What’s for you won’t go by you.”


Elaine Todd (Glasgow)

Elaine’s career in property began in 2011 with the completion of a Modern Apprenticeship. Her strong organisational skills and passion for great customer care, enabled her to progress to the role of Office Manager, prior to joining James Gibb as a Property Manager earlier this year.

The best advice Elaine has ever been given is…

“Be yourself, because the original is worth more than a copy.”


Carole-Anne Ritchie (Support Services Team Bellahouston)

Carol-Anne joined the Support Service Team in June 2018. Carol-Anne brings extensive administration skills to her role and a history of providing excellent standards of customer service. Carol-Anne’s experience and friendly personality will be an asset to the team.

The best advice Carol-Anne has ever been given is…

“It’s nice to be nice.”


Yvonne Anderson (Support Services Team Bellahouston)

Yvonne joins our Support Services team, bringing more than 25 years of Customer Service experience to her role. She has worked in various roles throughout her career including dealing with Council Tax arrears and patients during her time working in a medical practice. With the skills Yvonne has developed over the years she will be an asset to the Support Services Team.

The best advice Yvonne has ever been given is…

“It’s not what you say, it’s the way that you say it.”


Angela Kirkwood (Edinburgh)

We’re delighted to announce that Angela Kirkwood will be joining James Gibb in September this year as our new Operations Director for Edinburgh. Angela has an excellent pedigree within the factoring industry having worked in senior roles for a number of factoring organisations. She has also worked extensively in a consultancy and training capacity with IRPM and a range of property management companies. We look forward to welcoming Angela in September!


We are delighted for our team to be growing as our business does, however, we also want to acknowledge our current staff for their hard work and achievements too. We are pleased that William Braceland from our Support Services Team at our Bellahouston office has recently received a promotion to Accounts Administrator. William joined the Support Services team in late 2017 from a multi-disciplined background in Administration. His experience and knowledge quickly shone through, and he is very well-deserving of his recent promotion. We wish him all the best in his new role.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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