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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

New Buyer Guide – What is a Factor and why do I need one?

Some of our customers, particularly new  buyers who have not experienced communal living before, have asked us to explain what a Factor does and why they need one. Here is a short guide on our key frequently asked questions.

What is a Factor?

A Factor is a Property Manager who has been appointed to manage the communal areas within a development of flats and/or  houses. The Factor will co-ordinate and arrange repairs, maintenance, and improvements to the communal areas on behalf of property owners. In most cases, the Factor will also manage communal insurance policies.

Why do I have a Factor?

Some of the reasons why you may have a Factor are:

  1. The Deed of Conditions for the building or development stipulate it’s a legal requirement.
  2. The required number of co-owners in your building or development have voted to appoint a Factor in accordance with the Deed of Conditions.
  3. The co-owners within your building or development may have attempted to self-factor, but found co-ordinating repairs and maintenance, together with collecting the necessary funds from all co-owners, problematic or unsuccessful.

Having a Factor is extremely beneficial to manage communal areas and funds.

What areas of my development are managed by the Factor?

Each of our managed developments has an associated written statement of services and development schedule which identify the Factor’s areas of responsibility within your development.

A few examples of what is covered include:

  • Garden maintenance including planting tries, flowerbeds, ornamental features and garden furniture
  • Parking areas, cycle racks and bin stores
  • Gutters, downpipes, drains and sewers
  • Communal overflows
  • Main water supplies
  • Roofs, tiles and common area windows and doors
  • Common internal areas and lighting
  • Common security systems
  • Insurance- buildings, property owner’s liability, lifts
  • Play areas and common landscaping

What are my responsibilities?

If you live in a block of flats or property with areas of common ownership, you and your neighbours will be responsible for the ongoing costs of repair and maintenance of the common property and grounds. At James Gibb, we will manage the following works on behalf of the co-owners:

  • Repairs, improvements and maintenance to common parts of property (e.g. roof, stairs, gutters, drains, fabric of building)
  • Grounds maintenance to common ground (e.g. grass cutting, weed spraying to common ground, pathways, shared parking areas)
  • Services (e.g. communal lighting, stair cleaning)
  • Lift repairs, maintenance and Insurance
  • Applications for Grant Assisted Funding, where available and applicable.

What is covered in my management fee?

A few examples of our Factors duties are:

  • Inspecting the development on an on-going basis
  • Producing proposals, gathering quotations and other information for proposed works
  • Arranging routine repairs and maintenance projects
  • Maintaining a list of approved sub-contractors and assess their performance on an on-going basis
  • Ensuring best value for customers and ensuring works are completed professionally, legally and safely.
  • Having a dedicated property manager to respond to your queries and liaise with co-owners with regards to repairs etc
  • Ensuring all communal costs are properly apportioned between relevant owners
  • Paying all contractors quickly (usually(within 14 days)
  • In most cases, arranging communal block insurance policies and Property Owners Liability Insurance.
  • Ensuring the income recovery team actively pursues non-payers

In addition to this, we will attend committee meetings and AGMs and, if required, produce Minutes and distribute to co-owners. We also produce quarterly invoices and newsletters for all customers which we highly encourage to be received via our website or our James Gibb plus portal, as it is a much easier, secure and more convenient way to make payments and view your information in one central place.


Please see our full guide to frequently asked questions here.

This should be referred to in conjunction with our written statement of services. To find out more information on the services we provide and how we can help contact us on:

Glasgow – 0141 552 2230

Edinburgh – 0131 229 3481

Aberdeen – 01224 650 600

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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