Make us a 'safe sender'
Make this a 'safe sender' email address!
When we issue your service charge invoice from our email@example.com email address, we receive an extremely high number of emails into our general inbox, which can take some time for our staff to process and forward to the relevant personnel who ensure a speedy and helpful response to your enquiry. To speed up our response process and better direct you to the personnel best qualified to action your enquiry, we are making some positive administrative changes.
Regional Offices - direct response email
From September, our invoices will be sent to you from our firstname.lastname@example.org email address. As a no-reply mailbox you will not be able to automatically reply to this email address.
Instead, a link to your regional office email address will be detailed in the body of your email. Using this address, means that your email enquiry will be immediately directed to the regional office responsible for the management of your property.
Your email will be picked up by our Property Portfolio Teams consisting of Development Managers, Property Assistants and Property Finance Assistants, who are best placed to assist you. This change should reduce the time taken to respond to and action your enquiry.
Put email@example.com on your ‘safe sender‘ list
To ensure you receive your next invoice please make firstname.lastname@example.org a ‘safe sender’. This will ensure that invoices relating to your property drop into your inbox and not into your junk or spam folders. Your email provider will have their own instructions for adding an email address to your ‘safe sender’ list but please click here for some helpful, general information on how to do this.
James Gibb+ app
At James Gibb our ‘think customer’ culture concentrates on creating positive and effective communications with our customers. The James Gibb+ app can be downloaded from Google Play or Apple Store and when you save your login details, you will receive a personal notification any time we send you an invoice or, upload a blog regarding your development.
James Gibb residential factors actively promotes honest, transparent and accountable property management and factoring services and always keeps customers fully informed.
James Gibb doing it the right way