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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Make us a 'safe sender' 

Make this a 'safe sender' email address! 

When we issue your service charge invoice from our email address, we receive an extremely high number of emails into our general inbox, which can take some time for our staff to process and forward to the relevant personnel who ensure a speedy and helpful response to your enquiry. To speed up our response process and better direct you to the personnel best qualified to action your enquiry, we are making some positive administrative changes. 

Regional Offices - direct response email  

From September, our invoices will be sent to you from our email address.  As a no-reply mailbox you will not be able to automatically reply to this email address.

Instead, a link to your regional office email address will be detailed in the body of your email. Using this address, means that your email enquiry will be immediately directed to the regional office responsible for the management of your property.  

Your email will be picked up by our Property Portfolio Teams consisting of Development Managers, Property Assistants and Property Finance Assistants, who are best placed to assist you. This change should reduce the time taken to respond to and action your enquiry.

Put on your ‘safe sender‘ list

To ensure you receive your next invoice please make a ‘safe sender’.  This will ensure that invoices relating to your property drop into your inbox and not into your junk or spam folders. Your email provider will have their own instructions for adding an email address to your ‘safe sender’ list but please click here for some helpful, general information on how to do this.

James Gibb+ app

At James Gibb our ‘think customer’ culture concentrates on creating positive and effective communications with our customers. The James Gibb+ app can be downloaded from Google Play or Apple Store and when you save your login details, you will receive a personal notification any time we send you an invoice or, upload a blog regarding your development.

James Gibb residential factors actively promotes honest, transparent and accountable property management and factoring services and always keeps customers fully informed. 

James Gibb doing it the right way 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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