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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

James Gibb supports employee’s education

James Gibb is proud to continue investing in its people as we support one of our Property Manager’s in undertaking a BSc (Hons) Construction and the Built Environment via the Graduate Apprenticeship scheme at Heriot Watt University.

Working collaboratively with Heriot Watt University with this ground-breaking initiative, James Gibb is able to shape the skills development of our Property Managers around the needs of the industry – helping to ensure our staff have the knowledge, ability and understanding required to deliver an exemplary factoring service.

The Construction and the Built Environment GA programme aims to develop ‘high-quality employees capable of playing key- and leadership roles in leading organisations across the property management industry.

New or existing employees in Scotland of any age can apply for the programme. They’ll be required to spend 20% of their time studying at university and 80% of their time working over the course of four years. The programme is fully accredited by the Royal Institution of Chartered Surveyors (RICS), enabling our Property Manager to become a Chartered professional.

By the end of the programme, scholars should graduate with a highly sought-after skillset, including:

  • Competence in project and delivery management inclyding the knowledge, skills, and professional competences necessary to begin practice as a professional in the construction and the built environment sector.
  • Competence in the valuation of land and property (applies to those within the land and property sector only)
  • An understanding of appropriate solutions around the principles of design and technology
  • Apply and understand relevant laws – describe standards, regulations and their consequences across the sector

At James Gibb, our employees are one of our most important assets, which is why we believe investing in our team’s training and professional development is vital. Moreover, it’s crucial we have the best set of professional on our team who can help us achieve our four key values: Integrity, Quality, Performance, and Clarity.

More information on the Graduate Apprenticeship our Property Manager is undertaking can be found here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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