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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

James Gibb Raise Over £3K At Business Fives

Last week we took part in the Business Fives footballing tournament, an annual event which hopes to raise over £10,000 for charities each year. We entered into the Construction, Housing and Property Heat on 15th August, ready to show off our soccer skills in aid of MND Scotland.

All didn’t quite go to plan – however we did manage to raise over £3,000 for our chosen charity. MND Scotland was nominated by our Chief Executive Douglas Weir, and is the only charity in Scotland supporting those affected by MND.

Business Fives is Scotland’s first ever national business 5-a-side football tournament, providing a fun teambuilding and networking environment, as well as a great opportunity for businesses to give to charity. There was some stiff competition in the Construction, Housing and Property tournament, but we gave our all on the day.

Team James Gibb played with plenty of passion and enthusiasm, however it just wasn’t enough on the day to see us make the cut for the final. So dedicated were we to the cause, that we ended up with a couple of injuries along the way, including a damaged knee for Neil Main and a snapped Achilles for our Edinburgh Managing Director, Nic Mayall!

We’d like to extend a big well done to our players Nic Mayall, Furqan Rafiq, Neil Main, Neal Wallace, Mike Grehan, Craig Wylie, Kieran Milne and Alan Wilkie, and to team manager and mascot Morgan Cooper for holding the team together. The team managed a modest 2-1 win against McLaighlin & Harvey, but unfortunately succumbed to some major defeats along the way to AC Whyte (10-1), David Navarro Associates (7-0) and Mast Architects (5-2).

However, we know it’s not about the winning, it’s about the taking part! And in this case, it’s also about the charities that will benefit. We’d like to extend thanks to our contractors, stakeholders and James Gibb staff, who have made a contribution to our fundraising total of over £3,700 at present.

“We were delighted to be involved in such a well organised event. Huge thanks are due to our team for volunteering to play and to those who helped support or chosen charity, MND Scotland. We and MND Scotland are overwhelmed by the amount raised. This will make a huge difference to a very worthy cause.” James Gibb CEO, Douglas Weir

We are thrilled to have raised more than our £2,500 target already, and with the JustGiving page still open, there’s still time for you to contribute to this great cause if you haven’t already.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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