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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

James Gibb continues its growth with Dundee acquisition

James Gibb acquires residential factoring arm of Dundee based J Reavley

Major factoring organisation James Gibb residential factors has acquired the residential factoring division of Dundee-based J Reavley Factoring Limited. This acquisition of 1400 units, grows the number of properties currently under management at James Gibb to well over 50,000 units.

James Gibb has an already well-established presence in the Dundee, Tayside and Fife area with a regional office based in Dundee. This latest acquisition means James Gibb will again recruit locally to further expand its existing staffing level in the city, whilst also doubling its office accommodation footprint.

David Reid, CEO of James Gibb said, ‘This acquisition is a huge step towards achieving our objective to ensure our customer base has a local presence in all major cities in Scotland, whilst also creating employment in a tough economic climate.

We have spent the past number of years investing in systems and process developments to ensure we provide the highest levels of service to our customers. We continue to build our service proposition; provide a culture of high value to our customers and teams and create genuine competition and differentiation in the marketplace. With a focus on digital communication coupled with localised knowledge and operational experience, we remain fully enabled to build upon our already exemplary customer service delivery model.’

Jack Reavley, Managing Director J Reavley Factoring added, ‘We are pleased to have completed this disposal to James Gibb, leaders in the residential property factoring arena. It was important to J Reavley Factoring that the portfolio transferred to a manager of real quality to the benefit of the developments we factored. It will assist in bringing investment and more employment opportunity in the area. We will now focus on delivering our service in our lettings business.’

David Reid went on to say, ‘This acquisition marks another milestone in the development of the James Gibb portfolio, which has grown some1200% plus over the past ten years, since its acquisition by parent company, Strathspey Capital. James Gibb is seeking further growth opportunities through acquisition, including setting its sights on key cities in England, such as Birmingham and Manchester.

Using the knowledge and experience we have in our business and the investment level we have as an organisation; we can add efficiencies to incoming businesses while improving service and delivery. In this challenging global climate, we can offer opportunity for people and organisations within the property management and factoring industry.’

James Gibb doing it the right way

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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