Skip to main content

COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Investing in our People

As one of Scotland’s leading residential factors, we are proud to set exceptional service levels across our organisation. At the core of our success has always been our people and we believe that investing in our staff is a key route to ensuring our clients always receive the best service.

Having recently acquired Life Property Management, taking our managed properties to over 44,000 (an increase of over 70%), our company is, very much, on an upward trajectory. Now more than ever is the time for us to ensure we have the best people to do the best job for our clients.

Just as a builder requires the right tools to build a house, our Property Managers require the right skills and knowledge to carry out their jobs professionally and efficiently. We pride ourselves on our levels of service, which is why we encourage our staff to develop and grow with us through taking their IRPM accreditation.

The IRPM is the industry recognised professional property management qualification and accreditation in Scotland. There are four levels of membership, each with their own training and exam requirements; Affiliate, Associate, Member and lastly Fellow. As a company, we have always put great store in investing in all our staff and we are delighted to that so many of our Property Managers across our three offices in Glasgow, Aberdeen and Edinburgh have obtained their IRPM qualifications.

The Associate IRPM exam which our Property Manager, Annie Dunlay, passed earlier this year is a personal qualification that will stay with her throughout her professional career and demonstrates expertise and dedication to her role. Everyone who qualifies through IRPM must demonstrate a minimum of 15 hours continuous professional development (CPD) every year and to assist with this we hold regular internal and external training sessions throughout our business on a variety of subjects relevant to our staff’s professional development.

We have also now invested in our very own e-learning platform which allows us to provide the same high level of training to all our staff and maintain a full training record for every individual with James Gibb. This focus on professional improvement, we hope sets us apart within the industry and we will continue to improve and develop our training to make it the best that it can be.

Ultimately we aim to have all of our property managers qualified at either AIRPM or MIRPM level. These industry-leading qualifications help to equip our staff with the necessary knowledge, skills and expertise to excel in their roles. It allows them to develop themselves and their career, giving them independent professional accreditations, which are well recognised and respected across both the private and social sectors. Our people are at the core of what we do, so we believe it’s vital that we can help them develop their careers whilst continuing to raise the standard of factoring services we provide.

If you would like to find out more about changing your factor to James Gibb, please get in touch with the relevant office in Glasgow, Edinburgh or Aberdeen here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.