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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Investing in our People

As one of Scotland’s leading residential factors, we are proud to set exceptional service levels across our organisation. At the core of our success has always been our people and we believe that investing in our staff is a key route to ensuring our clients always receive the best service.

Having recently acquired Life Property Management, taking our managed properties to over 44,000 (an increase of over 70%), our company is, very much, on an upward trajectory. Now more than ever is the time for us to ensure we have the best people to do the best job for our clients.

Just as a builder requires the right tools to build a house, our Property Managers require the right skills and knowledge to carry out their jobs professionally and efficiently. We pride ourselves on our levels of service, which is why we encourage our staff to develop and grow with us through taking their IRPM accreditation.

The IRPM is the industry recognised professional property management qualification and accreditation in Scotland. There are four levels of membership, each with their own training and exam requirements; Affiliate, Associate, Member and lastly Fellow. As a company, we have always put great store in investing in all our staff and we are delighted to that so many of our Property Managers across our three offices in Glasgow, Aberdeen and Edinburgh have obtained their IRPM qualifications.

The Associate IRPM exam which our Property Manager, Annie Dunlay, passed earlier this year is a personal qualification that will stay with her throughout her professional career and demonstrates expertise and dedication to her role. Everyone who qualifies through IRPM must demonstrate a minimum of 15 hours continuous professional development (CPD) every year and to assist with this we hold regular internal and external training sessions throughout our business on a variety of subjects relevant to our staff’s professional development.

We have also now invested in our very own e-learning platform which allows us to provide the same high level of training to all our staff and maintain a full training record for every individual with James Gibb. This focus on professional improvement, we hope sets us apart within the industry and we will continue to improve and develop our training to make it the best that it can be.

Ultimately we aim to have all of our property managers qualified at either AIRPM or MIRPM level. These industry-leading qualifications help to equip our staff with the necessary knowledge, skills and expertise to excel in their roles. It allows them to develop themselves and their career, giving them independent professional accreditations, which are well recognised and respected across both the private and social sectors. Our people are at the core of what we do, so we believe it’s vital that we can help them develop their careers whilst continuing to raise the standard of factoring services we provide.

If you would like to find out more about changing your factor to James Gibb, please get in touch with the relevant office in Glasgow, Edinburgh or Aberdeen here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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