Investing in our People

As one of Scotland’s leading residential factors, we are proud to set exceptional service levels across our organisation. At the core of our success has always been our people and we believe that investing in our staff is a key route to ensuring our clients always receive the best service.

Having recently acquired Life Property Management, taking our managed properties to over 44,000 (an increase of over 70%), our company is, very much, on an upward trajectory. Now more than ever is the time for us to ensure we have the best people to do the best job for our clients.

Just as a builder requires the right tools to build a house, our Property Managers require the right skills and knowledge to carry out their jobs professionally and efficiently. We pride ourselves on our levels of service, which is why we encourage our staff to develop and grow with us through taking their IRPM accreditation.

The IRPM is the industry recognised professional property management qualification and accreditation in Scotland. There are four levels of membership, each with their own training and exam requirements; Affiliate, Associate, Member and lastly Fellow. As a company, we have always put great store in investing in all our staff and we are delighted to that so many of our Property Managers across our three offices in Glasgow, Aberdeen and Edinburgh have obtained their IRPM qualifications.

The Associate IRPM exam which our Property Manager, Annie Dunlay, passed earlier this year is a personal qualification that will stay with her throughout her professional career and demonstrates expertise and dedication to her role. Everyone who qualifies through IRPM must demonstrate a minimum of 15 hours continuous professional development (CPD) every year and to assist with this we hold regular internal and external training sessions throughout our business on a variety of subjects relevant to our staff’s professional development.

We have also now invested in our very own e-learning platform which allows us to provide the same high level of training to all our staff and maintain a full training record for every individual with James Gibb. This focus on professional improvement, we hope sets us apart within the industry and we will continue to improve and develop our training to make it the best that it can be.

Ultimately we aim to have all of our property managers qualified at either AIRPM or MIRPM level. These industry-leading qualifications help to equip our staff with the necessary knowledge, skills and expertise to excel in their roles. It allows them to develop themselves and their career, giving them independent professional accreditations, which are well recognised and respected across both the private and social sectors. Our people are at the core of what we do, so we believe it’s vital that we can help them develop their careers whilst continuing to raise the standard of factoring services we provide.

If you would like to find out more about changing your factor to James Gibb, please get in touch with the relevant office in Glasgow, Edinburgh or Aberdeen here.