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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

International Women’s Day

International Women’s Day is a global day dedicated to recognising the progression and achievements of women throughout the years. This International Women’s Day, we would like to take the opportunity to celebrate the Women behind James Gibb Residential Factors. Based in our 3 offices Glasgow, Aberdeen and Edinburgh, our female staff play an invaluable part in helping form the James Gibb mission, vision and values we have today. Here’s just a few of the fantastic women in the James Gibb management team.

Debbie Rummens

Debbie Rummens our Operations Director of our Glasgow office has over 30 years’ experience in the property industry. Debbie is an invaluable part of our Glasgow office, accomplishing an unrivalled standard of customer service and managing our values of integrity, performance, quality and clarity.  Read Debbie’s full bio here.

Debbie’s favourite piece of advice is “Put your own oxygen mask on first, or you can’t help anyone else”

Morgan Cooper

Morgan Cooper, Operations Director of our Aberdeen office has brought superior leadership skills to the business during a critical transition phase of James Gibb following the acquisition of the Bruce and Partners/Grant and Wilson business and quickly became an integral part to the running of our Aberdeen office. Read Morgan’s full bio here

Morgan’s favourite piece of advice is “Have courage and be kind”

Jeni Bole

Jeni Bole, Operations Manager of our Edinburgh office is exceedingly experienced in factoring, having worked within the industry for over 20 years, making her the most experienced factor in Edinburgh! Jeni continues to manage a small portfolio of developments but is responsible for the day to day management of our two property management teams in our Edinburgh office. Read Jeni’s full bio here

Jeni’s favourite piece of advice is “Don’t fret it, if it’s for you it won’t go past you“

Val Black

Val Black, our Support Services Director successfully manages all of the finance and administration activities for James Gibb as well as IT, compliance internal controls and business improvement. Val started her career with us as Office Manager over 15 years ago and has brought a wealth of previous experience to James Gibb. Read Val’s full bio here

Val’s favourite piece of advice is “Two wrongs don’t make a right”

 

Today, we celebrate all female staff who contribute to the success of James Gibb every day. Take a look at our full staff list here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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