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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

International Women’s Day

International Women’s Day is a global day dedicated to recognising the progression and achievements of women throughout the years. This International Women’s Day, we would like to take the opportunity to celebrate the Women behind James Gibb Residential Factors. Based in our 3 offices Glasgow, Aberdeen and Edinburgh, our female staff play an invaluable part in helping form the James Gibb mission, vision and values we have today. Here’s just a few of the fantastic women in the James Gibb management team.

Debbie Rummens

Debbie Rummens our Operations Director of our Glasgow office has over 30 years’ experience in the property industry. Debbie is an invaluable part of our Glasgow office, accomplishing an unrivalled standard of customer service and managing our values of integrity, performance, quality and clarity.  Read Debbie’s full bio here.

Debbie’s favourite piece of advice is “Put your own oxygen mask on first, or you can’t help anyone else”

Morgan Cooper

Morgan Cooper, Operations Director of our Aberdeen office has brought superior leadership skills to the business during a critical transition phase of James Gibb following the acquisition of the Bruce and Partners/Grant and Wilson business and quickly became an integral part to the running of our Aberdeen office. Read Morgan’s full bio here

Morgan’s favourite piece of advice is “Have courage and be kind”

Jeni Bole

Jeni Bole, Operations Manager of our Edinburgh office is exceedingly experienced in factoring, having worked within the industry for over 20 years, making her the most experienced factor in Edinburgh! Jeni continues to manage a small portfolio of developments but is responsible for the day to day management of our two property management teams in our Edinburgh office. Read Jeni’s full bio here

Jeni’s favourite piece of advice is “Don’t fret it, if it’s for you it won’t go past you“

Val Black

Val Black, our Support Services Director successfully manages all of the finance and administration activities for James Gibb as well as IT, compliance internal controls and business improvement. Val started her career with us as Office Manager over 15 years ago and has brought a wealth of previous experience to James Gibb. Read Val’s full bio here

Val’s favourite piece of advice is “Two wrongs don’t make a right”


Today, we celebrate all female staff who contribute to the success of James Gibb every day. Take a look at our full staff list here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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