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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Interlinked Fire Alarms

Most of you will be aware that every home in Scotland must have interlinked fire alarms by February 2022.

Below is an abbreviated extract from the mygov.scot website:

You may not always hear the alarm closest to the fire, especially if you’re somewhere else in the house. An interlinked system will alert you immediately.

What you need to do

If you are a homeowner, it’s your responsibility to make sure your home meets the new fire alarms standard.

By February 2022 every home will need to have:

  • 1 smoke alarm in the room you spend most of the day, usually your living room
  • 1 smoke alarm in every circulation space on each storey, such as hallways and landings
  • 1 heat alarm in the kitchen

All smoke and heat alarms should be mounted on the ceiling and be interlinked. Check the manufacturers guidance on each alarm for instructions on where the alarm should be placed.

If you have a carbon-fuelled appliance, like a boiler, fire, heater or flue you must also have a carbon monoxide detector. This does not need to be linked to the fire alarms. Gas cookers and hobs do not need a carbon monoxide detector.

As an example,

If you live in a 1 bedroom flat, you will need 2 smoke alarms and 1 heat alarm. You may also need carbon monoxide alarms. You need:

  • 2 linked smoke alarms:
  • in the hall
  • in the living room
  • 1 linked heat alarm in the kitchen
  • 1 carbon monoxide alarm in any room where you have a carbon-fuelled appliance like a boiler or woodburning

Fireplace If you have an open plan living room and kitchen you only need to have 1 alarm in this space and it should be a heat alarm.

www.jamesgibb.co.uk

The types of alarm you’ll need

There are 2 types of interlinked fire alarms that meet the new rules:

Sealed battery alarms – which should be tamper-proof long-life (which can be up to 10 years) batteries. You can fit these

alarms yourself.

Mains-wired alarms - these are cheaper than tamper proof long-life battery alarms, but should be installed by a qualified electrician.

These should be replaced every 10 years.

Both types of alarm are interlinked by radio frequency without the need for WiFi.

If the carbon monoxide alarm is battery operated, it must have a sealed battery for the duration of its lifespan, which may be up to 10 years.

Cost of alarms and what to look out for

The cost for an interlinked system with sealed long-life battery alarms in a two storey house is around £220, if you fit the alarms yourself. There will be an extra cost if you get a tradesperson to fit them for you.

You should:

  • look for a recognised brand
  • use a reputable retailer
  • read online reviews
  • check that each alarm complies with the following standards -

Smoke alarms: BS EN14604:2005

Heat alarms: BS 5446-2:2003

Carbon monoxide detectors: British Kitemark EN 50291-1

Help and advice

You can get more information on the new fire alarms legislation, including answers to the most commonly asked questions at  mygov.scot 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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