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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Insurance Claims and Insurance Revaluation Surveys – What you Need to Know

Making an Insurance Claim

We’ve made this process as straightforward as possible for our customers to avoid additional stress at a time where an act, event or condition results in the need to make a claim.

In the “Documents and Guides” / “Customer Guides” tab on our website, you’ll find our Insurance Claims booklet which provides detailed information on what’s covered, how to claim, who to contact etc.

You may wish to print this and keep a copy in your Factor’s Folder in the event that you may need it.

It’s important to note that, if calling out of hours, the claims line is not an emergency contractor hotline. If an emergency private repair is required, in addition to registering your claim, you should contact a relevant qualified tradesman of your choice (private claims only) or call the James Gibb emergency contractor on your local office number, who should attend, on your behalf, if you prefer. If the repair is required on a communal area (roof, drains etc.) you should always call the James Gibb emergency contractor (out of hours) or your Property Manager if within working hours.

Insurance Revaluation Surveys

In accordance with regulatory requirements, we have agreed with out Brokers that revaluation surveys should be performed on each of our Developments every five years. The minimum requirement is three years but we and our brokers think that’s too frequent.

Why are these surveys required and what’s involved? It’s very important to know that the “declared value” quoted on your insurance certificate is accurate. If it’s too low, you’d be under-insured. If it’s too high, your premium would be higher than it needs to be. Neither condition is acceptable to any of us so a formal revaluation survey ensures the numbers are correct.

Of course, there is a cost involved here but we’re working with accredited surveyors to ensure we keep this cost to an absolute minimum on your behalf. Most of our Edinburgh and Aberdeen Developments have been re-assessed recently but those that haven’t, and that includes most of our Glasgow office portfolio, will be subject to a revaluation survey before

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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