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COVID-19 Customer Update 05/07/22

Visiting our Office

Our offices are all open. In some cases, due to limited reception space it may be that our clients can only visit by appointment . Please contact your regional/local office to confirm this prior to visiting. We continue to work on improving those offices that require increased space for social distancing where this is appropriate. This position is to protect the safety of our staff and comply with Scottish Government guidelines to help reduce the risk of transmission of Coronavirus. For our staff who are working from an office, they may take a number of safety measures such as wearing a face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis. You may be asked to wear a face covering if visiting one of our offices.

It is important to us that we remain vigilant about COVID. We will continue to monitor infection levels and this may mean that in the future we re-introduce safety measures that aim to ensure our staff and clients can be as safe as possible.

Site Inspections

Our Development Managers are carrying out site visits as normal and you can meet with them on site by arranging an appointment in advance. The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings are also taking place either via face to face or through online platforms. This can be agreed with your Development Manager.

On-Site Offices

On-site offices are open where House Managers and Concierge continue their normal working hours. 

Suppliers and Contractors

Our suppliers and contractors are all working normally to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please log on to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


David Reid

Chief Executive

Indigo Swan Energy Report August 22

✓ Very high Gas and Electricity Wholesale costs.
✓ Potential for further disruption to Gas imports from Russia.
✓ EU Gas Storage levels are an improved 70% full, compared to 57% last year.

As of the 2nd of August, Gas and Electricity Year Ahead Wholesale costs were higher, when compared to last month’s report. The Oil price remains at $101 per barrel, although it did peak at $110 over the last month.

Prices continue to increase as Russia takes measures to reduce Gas supplies into Europe, creating concern and instability. The assumption is that this is in response to sanctions and the assistance being provided to Ukraine.

The Nord Stream 1 Gas pipeline is operating at just 20% of capacity due to maintenance, which is widely thought to not be required. A growing number of countries have had Gas supplies cut off as they refuse to pay in roubles, the latest being Latvia. EU member states are very aware that Russia could potentially stop flows of Gas coming into
Europe at any time and so have introduced a voluntary requirement to reduce Gas consumption by 15% up until March 2023. This will become mandatory should the situation deteriorate, which may bring in the enforced rationing for industries, to preserve supplies for the likes of domestic heating and hospitals. EU Gas Storage levels are currently
70% full, with a target of 80% by November.

The Met Office forecast suggests we will see above seasonal norm temperatures at times in August, with little
mention of strong winds, which would mean the continued high use of Gas for Electricity generation.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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