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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Indigo Swan Energy Report (6)

High Gas and Electricity Wholesale costs.
Tensions with Russia continue to create price volatility.
EU Gas Storage levels are 26% full compared to 31% last year.

As of the 5th of April, Gas and Electricity Year Ahead Wholesale costs were higher, when compared to last month’s report. The Oil price remains high at $107 per barrel, from $101, although we did see it peak at almost $130.

The conflict in Ukraine continues to dominate price direction for Oil, Gas and Electricity. News that the US, UK and EU
were all banning or taking measures to restrict imports of Russian fuels, caused a considerable increase in prices. The concern was that Russia may respond by cutting off Gas supplies to Europe, which did not materialise. Peace talks did provide some optimism, with Russian troops pulling back from Kyiv, but this appears to be a strategic move to focus resources in other regions. There is evidence that Russian forces have committed war crimes, which may persuade the EU to ban Coal imports. President Putin has also stated that “unfriendly” countries should pay for Gas in roubles, which most have rejected. This could create supply issues.

The EU has set Gas Storage targets, with the intention of ensuring there are sufficient supplies for this coming winter. They are currently 26% full compared to 31% last year.

The Met Office forecast suggests below seasonal norm temperatures and slight winds at the start of April, with the potential for more wind and milder temperatures later in the month.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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