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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Indigo Swan Energy Report (5)

✓ Prices ease due to the continuation of Gas supplies into Europe
✓ The possibility of Gas shortages remains an upward price pressure
✓ The EU’s Gas Storage levels are 26% full compared to 31% last year.

Since our last Energy Report, Gas and Electricity Wholesale prices are lower. Wholesale costs for 2022 are very high despite the significant reductions we have seen in the last two weeks.

There is better value later in the year and for 2023 and 2024, which does allow an opportunity to contract longer and reduce
the shorter term % increases.

The invasion of Ukraine by Russian forces on the 24th of February continues to dominate price direction for Oil, Gas and Electricity. Despite the wide-ranging sanctions in place against Russia, they have yet to cut off Gas into Europe, which would have a significant impact on supplies and prices. The EU’s Storage levels are stable at 26% full and just 5% lower than last year, compared to 18% earlier in 2022.

There will be a need to begin filling Gas Storage shortly in preparation for this coming winter. Peace talks appear to have made some progress, with President Zelensky pushing President Putin for direct talks to find agreement.

Electricity prices have followed Gas, lower due to 33% of the UK’s generation coming from Gas so far in March, with Wind falling to 24% from 35% in February. The Met Office forecast for the remainder of the month suggests temperatures above seasonal norm, with little possibility of a significant Wind contribution.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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