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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Indigo Swan Energy Report (2)

Since our last Energy Report, Gas and Electricity Wholesale prices are lower. Wholesale costs for 2022 are very high, although there is better value later in the year. Contracts for 2023 and 2024 are considerably lower and do allow an opportunity to contract longer and reduce the shorter term % increases.

Russia continues to dominate the price direction for Gas and Electricity, and to some extent Oil, which is at a seven year high. The latest development on the 15th of February saw Russia comment that they are moving troops back from the Ukraine border and President Putin claimed to still wish to negotiate a settlement. This eased prices, which had been showing more volatility. However, the actual evidence of the claims of troop movements has yet to be verified, and prices will likely react as the position becomes clearer.

EU Gas Storage levels are lower at 33% full compared to 42% last year. This is a more positive position than had been feared, largely due to the lack of a significant cold spell. The future of Nord Stream 2, which would provide additional Gas supplies, remains uncertain and is most likely linked to the outcome of Russia’s threat to Ukraine.

In the UK, Wind’s contribution to generation has increased from 23% in January, to 35% so far in February, easing the use of Gas. The Met Office forecast for the remainder of the month suggests temperatures in the region of seasonal norm and at times strong winds. 

Read the full report 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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