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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

How to maintain good health and hygiene in communal areas

There’s no denying that maintaining good health and hygiene is always important, but with the recent coronavirus (COVID-19) spreading across the globe, now is a crucial time to emphasise the importance. It’s particularly important to highlight the cruciality of maintaining good health and hygiene in communal areas, where germs and viruses are most likely to be picked up.

Who is responsible for communal cleaning?

At James Gibb, our Development Managers are responsible for helping to maintain the likes of common area windows and doors, entrance halls, corridors and lifts, so, for many developments, we arrange regular contract cleaning.

At this moment in time, everyone should be very conscious of maintaining health and hygiene in communal areas so all residents have an obligation to help their fellow neighbours to try and keep all communal areas as clean as possible.

Currently, the Scottish Governments position is that services such as gardening and cleaning should continue, where possible and where safe to do so. We have spoken to our contractors and are working with them to help deliver a continued service wherever possible. Where only limited services are possible, we’ll ask them to focus on the most important areas such as bin stores, hard surfaces etc

Why it is important?

Communal areas are shared by a number of people every day, collecting dust, dirt and germs. However, as people are only ever in these areas for a short period of time, maintaining them is often overlooked. Understandably, residents are more likely to spend their time cleaning and maintaining inside their own homes. Nevertheless, when communal areas are not cleaned and maintained, they can develop into bacteria breading grounds, ultimately creating a health hazard which can be particularly dangerous to children, the elderly and those with underlying health conditions.

How can you help?

It really doesn’t take too much to help maintain good health and hygiene in communal areas, just a bit of extra care and common sense. If you haven’t considered any of these simple steps before, now is a good time to.

Properly dispose of rubbish

Rubbish bins should never be left in internal communal areas even if they are securely sealed. If you are not yet ready to take rubbish bags to the communal bin area, leave them in your home rather than in shared spaces. Rubbish bags left in communal areas not only attracts vermin, clutter like such creates tripping hazards and could block escape routes in the event of a fire. It is particularly important to not leave food waste lying around, as this can quickly create unwanted smells and bacteria.

Wipe down door handles

Door handles are bacteria hotspots, especially communal ones due to constant contact from so many hands. The only way to keep these clean is by wiping them with antibacterial wipes before and after use. This is of course not something everyone would think of doing. If that is the case, handwashing after touching door handles is crucial to avoid the spread of bacteria into your own home. Where possible, we’ve asked our cleaners to ensure their focus is on these areas.

Report to your Development Manager

Finally, if you see any issues in your communal areas e.g. bin bags left out, dumped items, mess from contractors, you should inform your Development Manager and they will be able to assist.

If you have any further queries or concerns about health and hygiene in communal areas, do not hesitate to get in touch by called 0333 240 8325 of emailing

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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