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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

How to be a good neighbour during crisis

With the news surrounding the spread of the Coronavirus constantly unfolding, more of us are being encouraged to practise social distancing and self-isolation. In any sort of crisis, it is inevitable that you’ll feel a bit more anxious as your thoughts jump to those of self-preservation. However, as you’re opening your cupboards to check that you have enough pasta and toilet paper to see you through, you should also take a moment to look outward and think about the community around you; namely your neighbours. Now more than ever it is essential that we look out for each other, so here are some of our top tips on how to be a good neighbour during the Coronavirus (COVID-19) crisis.

Check on elderly neighbours

Due to being in the high-risk category (over 70’s and those with under-lying health conditions), your elderly neighbours are likely to be feeling more vulnerable right now as they’re encouraged to self-isolate. A study by the Campaign to End Loneliness reported 500,000 older people in the UK already experience lengthy periods of isolation (at least 5 or 6 days without seeing anyone) and the current crisis will only multiply this.

By organising a time to regularly check in on elderly neighbours where possible, not only will you be reducing feelings of loneliness, you can also complete any errands that they may need help with. This is especially important if they are unable to get to the shops. Of course, social distancing needs to be practiced to put their health first, but a phone call or a run to the shops for them can go a long way in making them know someone is thinking of them.

Be respectful of those working from home

With many offices, workplaces and schools throughout the UK being shut down, more people will be forced to work from home. While it may be tempting to finally start that DIY task you’ve been meaning to get to (now that you have the time) or to loudly binge watch your favourite TV show on Netflix, be mindful of the noise you’re making. For many, working from home brings a fresh set of challenges so please be considerate to those living in your development. It has also been advised that any group social gatherings should be avoided, but if you are inviting visitors into your home, be conscious of noise levels. Find out more about what to do in the case of noisy neighbours here.

Heighten hygiene measures

We are all well aware of the extra hand-washing guidelines and hygiene protocols advised by the Government and health bodies. However if you live in a shared building, increasing your hygiene measures even more is as important as ever. Although studies are unsure just how long the Coronavirus can live on surfaces, a recent study suggested that it can live on stainless steel for up to 3 days. Therefore, in order to minimise risk in shared areas, ensure that you wash your hands before you leave your building and after you return and use disinfectant to wipe down lift buttons and door handles where possible. These extra little changes could make all the difference in helping everyone to stay safe and healthy.

Use digital communication platforms

If your neighbours are interested in having a space that they can share updates while also sharing ideas to help out others, using one of the many digital group communication platforms available can be a great solution. You could set up a private Facebook group, Nextdoor or a WhatsApp group to keep your neighbours informed. This is also a great way for isolated people to reach out if they’re feeling lonely or if they need assistance. It’s important to remember to not spread panic or misinformation online that only adds to the stress of the current situation.

Donate to your local foodbank

It’s not just the average shopper that will be affected by the supermarket shortages, food banks are also facing additional pressures. Approximately 1.6 million people used foodbanks in the UK last year, however with many people losing their jobs due to the Coronavirus, it’s expected that this number may increase. Whilst panic buying has led to major shortages on the shelves, if you’ve managed to acquire extra food, consider donating it to people that might need it more.

Although these uncertain times can be difficult for everyone, there’s also a great sense of community that can be achieved when people help each other.

You can read James Gibb’s response to the COVID-19 crisis here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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