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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Handy Tips to Prevent Water Leaks

Escape of water claims account for almost 70% of claims within residential properties and many of these claims are avoidable with some proactive property maintenance and by following some basic tips. 

Bathroom Leaks 

The main cause of escape of water leaks in the home originate in the bathroom. Very often leaks can occur around the seals of the shower tray and door and also around bath seals which, if left for any length of time, can result in significant damage. A regular inspection around the seals can help spot any issues early. 

Your bath drain can also be problematic, particularly when the bath is made from plastic or fiberglass as it will flex with use and this can lead to a break in the seals around the drain itself and around the plug hole. The means that the water can escape underneath the tub which is often unnoticed but can cause extensive damage over time. If you can, it’s always sensible to see if you can remove a bath panel and check the floor below the tub to make sure this is dry. 

Sink Leaks 

Leaks around the sink can occur at the pipe joints and, in some cases, the pipes themselves. It’s always a good idea to check both thoroughly and at regular intervals. Water running down a pipe and any floorboard below can cause them to become swollen and rotten. 

Toilet Leaks 

The most common toilet leaks are between the toilet itself and the waste pipe or a failure with the concealed cistern valve. The leak will often occur each time the toilet is flushed. Toilets should be fixed firmly to the floor so if you feel any movement when sitting on it this may be indictive of the problems and you should take action. 

Kitchen Leaks 

Similar to bathrooms, always check your pipe connections and underneath the sink as this is often when leaks from loose seals can be detected. Appliances such as dishwashers and washing machines can also be the sources of leaks from faults or fault hoses etc. Regular checks behind or under these machines can help spot any potential issues early and avoid further damage. 

Accidental Damages  

A common cause for escape of water claims is accidental damage caused from taps being left on and the resultant overflow from a bath or sink. Always encourage your family, particularly younger members, to double check all taps are turned off when leaving a room.  

By following these preventative maintenance tasks, we can all do our bit to minimise insurance claims which, in turn, minimises any negative affect on your premiums. 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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