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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Handy Tips to Prevent Water Leaks

Escape of water claims account for almost 70% of claims within residential properties and many of these claims are avoidable with some proactive property maintenance and by following some basic tips. 

Bathroom Leaks 

The main cause of escape of water leaks in the home originate in the bathroom. Very often leaks can occur around the seals of the shower tray and door and also around bath seals which, if left for any length of time, can result in significant damage. A regular inspection around the seals can help spot any issues early. 

Your bath drain can also be problematic, particularly when the bath is made from plastic or fiberglass as it will flex with use and this can lead to a break in the seals around the drain itself and around the plug hole. The means that the water can escape underneath the tub which is often unnoticed but can cause extensive damage over time. If you can, it’s always sensible to see if you can remove a bath panel and check the floor below the tub to make sure this is dry. 

Sink Leaks 

Leaks around the sink can occur at the pipe joints and, in some cases, the pipes themselves. It’s always a good idea to check both thoroughly and at regular intervals. Water running down a pipe and any floorboard below can cause them to become swollen and rotten. 

Toilet Leaks 

The most common toilet leaks are between the toilet itself and the waste pipe or a failure with the concealed cistern valve. The leak will often occur each time the toilet is flushed. Toilets should be fixed firmly to the floor so if you feel any movement when sitting on it this may be indictive of the problems and you should take action. 

Kitchen Leaks 

Similar to bathrooms, always check your pipe connections and underneath the sink as this is often when leaks from loose seals can be detected. Appliances such as dishwashers and washing machines can also be the sources of leaks from faults or fault hoses etc. Regular checks behind or under these machines can help spot any potential issues early and avoid further damage. 

Accidental Damages  

A common cause for escape of water claims is accidental damage caused from taps being left on and the resultant overflow from a bath or sink. Always encourage your family, particularly younger members, to double check all taps are turned off when leaving a room.  

By following these preventative maintenance tasks, we can all do our bit to minimise insurance claims which, in turn, minimises any negative affect on your premiums. 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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