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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Get to know the role of Support Services at James Gibb!

You will most likely be familiar with the role of your Property Manager, but do you know what goes on behind the scenes to support them and the business? Support Services is an integral part of the James Gibb ‘one-team’ approach which helps our offices to provide an all-round service to our clients. Let us introduce you to the role of our Support Services team.

What does Support Services do?

Our Support Services team work hard behind the scenes at James Gibb to ensure the business runs smoothly and we can maintain our standards of excellence every day. Here are just a few areas they focus on within their individual departments…


The Accounts Team deal with high volumes of work producing and issuing your quarterly invoices, processing and paying contract invoices for the work that is done at your building or development, processing payments received from our clients, dealing with queries, handling utility companies, reconciling bank accounts, and much more.


Our Administration Team works across all three offices in Glasgow, Edinburgh and Aberdeen. They’re usually the first contact you will have with our offices whether that’s in person or on the phone. The team works on doing lots of background work including updating contact information for clients, processing property sales and liaising with solicitors, issuing welcome packs to new clients, updating the client portal and more.


Compliance is a priority to us at James Gibb, as it should be in any business. We work continuously to ensure that we comply with all relevant legislation such as The Code of Conduct, HR and internal procedures. We constantly strive to improve our internal policies and procedures whilst improving service delivery to our clients.

Staff Training

We believe that investing in the people of a business is a key factor for success. In order to do their job properly, all staff have to be given good training. Our staff are supported in their roles by the delivery of ongoing training across the company. We have been working hard on delivering the best training possible and we have recently launched our new e-learning staff training system. We know that investment in staff training means a better overall service to our clients, and look forward to reaping the benefits from this new digital training platform.


It is paramount that we keep up-to-date with technology to provide you with a better service and to ensure that our staff can do their jobs efficiently. We do a lot of work to constantly improve our systems to ensure that this happens. We also work with our software and hardware companies to improve and enhance our systems and our efficiency.

Human Resources

We understand the need to have proper systems in place to ensure that all staff are supported and that we comply with all employment legislation. Our HR team handles recruitment, induction programmes, contracts of employment, training programmes, and support staff with issues plus more.

There’s much more that goes on behind the scenes at James Gibb, and these are just a few teams that help us deliver a fantastic service to our customers.

You can meet the Support Services Team here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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