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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Gas Safety: Everything you need to know

This week, we are taking part in Gas Safety Week, a national safety campaign organised by Gas Safety Register aiming to raise awareness about the importance of gas safety throughout millions of UK’s gas fueled homes.

As your property managers, we have the responsibility to ensure the developments we manage are safe for all living in them and do not pose any threat to surrounding areas in the event of a gas leak. To help raise awareness about gas safety, we are sharing everything there is to know.

Carbon monoxide

Carbon monoxide (CO) is know as the ‘silent killer’ as it has no smell, taste or colour, and can kill very quickly when inhaled without much warning. Many everyday home appliances produce carbon monoxide, such as fires, cookers and heaters, but if a home is vented properly and is free from appliance malfunctions, air pressure fluctuations or airway blockages, carbon monoxide will most likely be safely vented to outside the home. However, if gas appliances are badly fitted or poorly serviced, they can cause carbon monoxide poisoning, as well as fires and explosions.

Gas safety checks

All home gas appliances require a Gas Safety Check every twelve months. All landlords legally require these. Homeowners, on the other hand, are not legally required to have Gas Safety Checks, however, checks should still be carried out annually. Gas Safety Checks assess if; appliances are operating at the correct operating pressure; there is adequate air supply to the appliance and that it is burning gas correctly; the flutes and chimneys are clear and allow the appliance to emit gases and fumes safely outside; and all safety devices on the appliances are working correctly.

Checks must only be carried out by a Gas Safe registered engineer, who should carry a Gas Safe ID card with them to prove they are qualified. Only Gas Safe registered engineers are legally permitted to carry out checks. They will record all of the checks they carry out and can provide a certificate upon completion which is known as a Gas Safety Record.

Staying safe

Although carbon monoxide may have no colour, small or taste, there are still ways to spot signs of CO poisoning. Headaches, nausea, breathlessness, collapsing, dizziness and loss of consciousness are all symptoms of CO poisoning. Sadly, people can mistake these symptoms for a flu or cold and are too slow to take action. However, if you spot sooty stains or discoloration on or around gas appliances or increased levels of condensation in rooms with gas appliances, these are signs that appliances are producing carbon monoxide. We recommend installing CO detectors inside your home just to be extra cautious.

If you smell gas it’s important you:

• Turn off all gas appliances
• Put out any cigarettes
• Open all windows and doors

Gas Safe Register also recommend:

• Calling the free 24-hour national gas emergency number immediately on 0800 111 999 if you think there might be a gas leak.
• Never attempt to work a gas appliance yourself, always seek the help of a qualified Gas Safe registered engineer who can work on your gas cooker, boiler or fire in a safe way.
• Don’t cut corners – only employ a suitably qualified Gas Safe registered engineer when having gas work carried out in your home.
• Always ask to see your engineer’s Gas Safe ID card. Make sure you check the back of the card, which will state which gas appliances they are qualified to work on.

It’s knowing little signs and symptoms like these that can help save lives in the event of a gas leak.

You must take gas safety seriously and keep yourself and others in your building safe by keeping up with annual gas safety checks – it’s everyone’s responsibility!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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