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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Gas Safety: Everything you need to know

This week, we are taking part in Gas Safety Week, a national safety campaign organised by Gas Safety Register aiming to raise awareness about the importance of gas safety throughout millions of UK’s gas fueled homes.

As your property managers, we have the responsibility to ensure the developments we manage are safe for all living in them and do not pose any threat to surrounding areas in the event of a gas leak. To help raise awareness about gas safety, we are sharing everything there is to know.

Carbon monoxide

Carbon monoxide (CO) is know as the ‘silent killer’ as it has no smell, taste or colour, and can kill very quickly when inhaled without much warning. Many everyday home appliances produce carbon monoxide, such as fires, cookers and heaters, but if a home is vented properly and is free from appliance malfunctions, air pressure fluctuations or airway blockages, carbon monoxide will most likely be safely vented to outside the home. However, if gas appliances are badly fitted or poorly serviced, they can cause carbon monoxide poisoning, as well as fires and explosions.

Gas safety checks

All home gas appliances require a Gas Safety Check every twelve months. All landlords legally require these. Homeowners, on the other hand, are not legally required to have Gas Safety Checks, however, checks should still be carried out annually. Gas Safety Checks assess if; appliances are operating at the correct operating pressure; there is adequate air supply to the appliance and that it is burning gas correctly; the flutes and chimneys are clear and allow the appliance to emit gases and fumes safely outside; and all safety devices on the appliances are working correctly.

Checks must only be carried out by a Gas Safe registered engineer, who should carry a Gas Safe ID card with them to prove they are qualified. Only Gas Safe registered engineers are legally permitted to carry out checks. They will record all of the checks they carry out and can provide a certificate upon completion which is known as a Gas Safety Record.

Staying safe

Although carbon monoxide may have no colour, small or taste, there are still ways to spot signs of CO poisoning. Headaches, nausea, breathlessness, collapsing, dizziness and loss of consciousness are all symptoms of CO poisoning. Sadly, people can mistake these symptoms for a flu or cold and are too slow to take action. However, if you spot sooty stains or discoloration on or around gas appliances or increased levels of condensation in rooms with gas appliances, these are signs that appliances are producing carbon monoxide. We recommend installing CO detectors inside your home just to be extra cautious.

If you smell gas it’s important you:

• Turn off all gas appliances
• Put out any cigarettes
• Open all windows and doors

Gas Safe Register also recommend:

• Calling the free 24-hour national gas emergency number immediately on 0800 111 999 if you think there might be a gas leak.
• Never attempt to work a gas appliance yourself, always seek the help of a qualified Gas Safe registered engineer who can work on your gas cooker, boiler or fire in a safe way.
• Don’t cut corners – only employ a suitably qualified Gas Safe registered engineer when having gas work carried out in your home.
• Always ask to see your engineer’s Gas Safe ID card. Make sure you check the back of the card, which will state which gas appliances they are qualified to work on.

It’s knowing little signs and symptoms like these that can help save lives in the event of a gas leak.

You must take gas safety seriously and keep yourself and others in your building safe by keeping up with annual gas safety checks – it’s everyone’s responsibility!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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