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COVID-19 Customer Update 05/07/22

Visiting our Office

Our offices are all open. In some cases, due to limited reception space it may be that our clients can only visit by appointment . Please contact your regional/local office to confirm this prior to visiting. We continue to work on improving those offices that require increased space for social distancing where this is appropriate. This position is to protect the safety of our staff and comply with Scottish Government guidelines to help reduce the risk of transmission of Coronavirus. For our staff who are working from an office, they may take a number of safety measures such as wearing a face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis. You may be asked to wear a face covering if visiting one of our offices.

It is important to us that we remain vigilant about COVID. We will continue to monitor infection levels and this may mean that in the future we re-introduce safety measures that aim to ensure our staff and clients can be as safe as possible.

Site Inspections

Our Development Managers are carrying out site visits as normal and you can meet with them on site by arranging an appointment in advance. The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings are also taking place either via face to face or through online platforms. This can be agreed with your Development Manager.

On-Site Offices

On-site offices are open where House Managers and Concierge continue their normal working hours. 

Suppliers and Contractors

Our suppliers and contractors are all working normally to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please log on to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


David Reid

Chief Executive

External Wall Systems - Government Announcement

Scottish Government Announcement

James Gibb remains committed to keeping you informed and as such we are pleased to provide details of the recent Cladding Remediation Programme announcement made by the Cabinet Secretary for Social Justice, Housing and Local Government, Shona Robison, to the Scottish Parliament on Thursday 12 May 2022. The announcement relates to the ongoing challenges concerning external wall systems, cladding and fire safety on buildings in Scotland.

Cladding Remediation Programme

The highlight of the announcement is that beyond the twenty-five developments in the Single Building Assessment (SBA) pilot scheme, all known eighty plus developments which applied for the SBA or are sighted by the Scottish Government at this time, (not on the pilot scheme), will now be considered for the initial stages i.e., fire safety investigation funding.

Read Scottish Government 'Cladding Remediation Programme' Announcement

The cladding crisis was at the forefront the recent Institute of Residential Property Management (IRPM) Annual Seminar, where Scottish Government representatives alongside David Reid, Chief Executive at James Gibb residential factors, presented regarding freehold challenges in Scotland and the Scottish Government’s involvement in the cladding crisis.

View Institute of Residential Property Management Seminar Presentation

James Gibb is a credible voice across the residential factoring industry and actively engages with the Scottish Government and other relevant agencies on property law, regulation and matters relating to heritable property in Scotland.

James Gibb doing it the right way

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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