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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Exciting changes in team James Gibb

There have been a few exciting changes recently within the James Gibb team, including a new board appointment and a couple of internal promotions. 

As a business increases in size, so does its need for improved control and oversight. We are no different and we are delighted to announce that we have recently appointed Euan Haggerty to a new role within the James Gibb Board – Finance and Acquisitions Director.

Euan has an impressive background in operational financial management with a commercial/residential developer as well as significant experience of financial control in a corporate environment.

Euan’s presence will ensure that our financial management (operational and client) continues to meet all ethical, moral and regulatory requirements. As part of our acquisition strategy, Euan will work with the board to target key businesses for acquisition and ensure that, as our business grows, our customer service package is enhanced by further investment in staff and continued improvements in technology etc, resulting in an even more efficient, customer-facing business.

We are also delighted to announce some internal promotions. At James Gibb, our team are one of our most important assets. We invest in the development of our people, and wherever possible aim for internal promotion. We are pleased to announce the promotion of Sandra Watt (Aberdeen office) and Paula Murphy (Glasgow office).

Following Sandra’s decision to relocate to Aberdeen from Edinburgh, we are delighted to have been able to retain a very popular and respected team member who joins our Aberdeen Office as Operations Manager.

Similarly, we are delighted to announce that Paula Murphy has been appointed as our Glasgow Office’s 2nd Senior Property Manager/Team Leader.

We hope you will join us in congratulating Euan in his recent appointment, and Sandra and Paula in their recent promotions.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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