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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

Energy efficiency tips for your home

Winter can be an expensive time of year. From trying to keep the house warm with all the radiators on to the darker nights and mornings slowly creeping in. Not to mention the fact that this Winter we’re going to be spending a lot more time at home due to lockdowns. It’s inevitable that we are using more energy and equally more money will be spent.

We would all like to save a penny or two when it comes to energy. Below we are sharing a few energy efficiency tips for your home this winter. These tips can help keep your home warmer and also save you some pennies along the way.

Close doors

When you are relaxing at home try to keep your internal doors closed. This will help to manage the flow of heat in rooms. Having your heating on low consistently whilst keeping your doors shut you will help to save energy. When the boiler is turned off and on constantly it takes more energy to heat up after being cold.

Turn appliances off

Not watching TV or making a cup of tea? Make sure to turn off your appliances at the wall. Putting appliances on standby can still cause energy consumption. Ensure no energy is being used at all by turning them off at the wall.

Wash clothes at 30-40 degrees

When using your washing machine the ideal heat to wash your clothes is at 30-40 degrees. Any higher and it will use too much energy, increasing your energy bill. Most of the energy is used through a washing machine when it is heating up the water. Washing at 30-40 degrees will wash clothes just as effectively and save you cash whilst helping the environment.

Air dry clothes

Air drying your clothes can be a great energy saver if your radiators are already in use. Have clothes placed close to, not upon, radiators for maximum energy efficiency. This way, the radiators can still work to heat the room whilst also drying clothes – double benefit!

This also applies when placing objects in front of radiators. Large items like sofas and tables can block heat spreading to the rest of the room if placed too closely to the heat source. Give your radiators space so the heat can flow throughout the room!

Layer up

An obvious one, but the more layers you have on the less likely you will need your heating up high during these cold months. Wrap up comfortably and turn your heating to low-medium as this will gradually heat your home and help to lower your energy bill.

Consider solar

Going solar is another great way to save energy. Solar panels use light particles to generate energy and contrary to popular belief, they do work in Scotland regardless of the amount of sunshine we get! The initial installation can be an expense, however the long-term savings will provide endless benefits and cost savings.

This winter, try to keep an eye on how much energy you are using in your home. You will reap the benefits from saving money to helping save the planet!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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