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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Efficiency in Technology

At James Gibb, it is important for us to continually strive for more ways to improve our business and make our customers happy. Where possible, we use the latest technology to achieve this.

One significant step we are about to take is in the way in which we record, store and report our routine site visits/inspections. Over the next couple of months, we will be trialling software which will allow our property managers to record their inspections on-site, electronically, using a tablet. This will allow us to produce an instantly professional report with uploaded photographs as required. On return to the office, the report will be uploaded to our property management system and will be immediately stored, actioned and distributed where appropriate.

This will continue to improve our accuracy as this will save our operational staff significant time and allow them to move onto the next task without adding administrative burdens to the team.

Other ways which we have improved our business through technology are:

James Gibb+ App

Using our James Gibb+ App means that all of the information you need is in one place. You can access the development information, property manager information, development news, written statement of services, how to make a payment and much more. If you are on the go and need to make a payment urgently, you can do so via the James Gibb+ app. It’s as easy as that!

We will soon be introducing notifications which will alert you to newly uploaded news, reports, invoices, minutes and much more. This should be available over the next couple of months.

Drone Filming

Recently, we brought in the expertise of Alan Corrie of  Images Above Ltd to show us just how effective drone surveying can be for James Gibb to inspect the external areas of our properties.  This technology will be extremely helpful in improving our accuracy and quickly diagnosing any issues or repairs efficiently.

Paperless Billing

Our mission to reduce our carbon footprint through our Go Paperless initiative has greatly increased our sustainability over the last year. Thanks to our new paperless system and online customer portal, making payments and reviewing invoices online, not only makes life easier for you, but also improves efficiency for us!

By going paperless, you will help save us time and the resources needed for a constant supply of printing materials and postage. By dramatically reducing this, we will be able to invest more in our services and green initiatives. To sign up to go paperless with us, click here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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