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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Efficiency in Technology

At James Gibb, it is important for us to continually strive for more ways to improve our business and make our customers happy. Where possible, we use the latest technology to achieve this.

One significant step we are about to take is in the way in which we record, store and report our routine site visits/inspections. Over the next couple of months, we will be trialling software which will allow our property managers to record their inspections on-site, electronically, using a tablet. This will allow us to produce an instantly professional report with uploaded photographs as required. On return to the office, the report will be uploaded to our property management system and will be immediately stored, actioned and distributed where appropriate.

This will continue to improve our accuracy as this will save our operational staff significant time and allow them to move onto the next task without adding administrative burdens to the team.

Other ways which we have improved our business through technology are:

James Gibb+ App

Using our James Gibb+ App means that all of the information you need is in one place. You can access the development information, property manager information, development news, written statement of services, how to make a payment and much more. If you are on the go and need to make a payment urgently, you can do so via the James Gibb+ app. It’s as easy as that!

We will soon be introducing notifications which will alert you to newly uploaded news, reports, invoices, minutes and much more. This should be available over the next couple of months.

Drone Filming

Recently, we brought in the expertise of Alan Corrie of  Images Above Ltd to show us just how effective drone surveying can be for James Gibb to inspect the external areas of our properties.  This technology will be extremely helpful in improving our accuracy and quickly diagnosing any issues or repairs efficiently.

Paperless Billing

Our mission to reduce our carbon footprint through our Go Paperless initiative has greatly increased our sustainability over the last year. Thanks to our new paperless system and online customer portal, making payments and reviewing invoices online, not only makes life easier for you, but also improves efficiency for us!

By going paperless, you will help save us time and the resources needed for a constant supply of printing materials and postage. By dramatically reducing this, we will be able to invest more in our services and green initiatives. To sign up to go paperless with us, click here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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