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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office


With the increasing concern regarding the COVID-19 coronavirus outbreak, James Gibb residential factors would like to assure our clients that we are monitoring the developing situation and have resources in place to provide you continued service in any type of contingency arrangement.
At this moment in time, all our offices will remain open and we continue to follow both government and NHS guidelines. However, this situation may change and, for this reason, we are implementing contingency plans which will allow staff to work from home if required. Should this occur, staff will still be able to receive and respond to e-mail communication and we will also ensure that telephone coverage is maintained.
The well-being of our staff, customers and contractors is of absolute priority, and, to this end, we have decided to implement the following contingency measures:

  • The situation with the COVID-19 outbreak is constantly changing and communication with all our clients is important. Going forward, it will not be practicable to send out updates by hard copy so all further information will only be available via our website, client portal or by e-mail. If you don’t ordinarily make use of these online facilities, you may wish to do so in order that you receive all future client communications regarding this situation. If you are aware of any neighbours that may not have access to the internet, you may wish to share any information we provide directly to them. You can sign up for e-mail correspondence via the client portal or by e-mailing us at .
  • All site inspections will be suspended for the time being. As usual, if you do see something that requires our attention, please get in touch through the normal channels.
  • Until further notice, and in the interest of employee and client safety, we will not be attending AGMs or non-essential client meetings. We are currently looking at remote conferencing facilities which may be an option for some meetings should the current situation be prolonged over a longer period of time.
  • We are currently checking with all our approved contractors to ensure that they are taking all possible measures in line with government recommendations for the safety of their own staff and our client base. Whilst we hope that there will not be any immediate impact on repair and maintenance works being carried out, we cannot guarantee this, and some jobs may be affected in the short-term.

We will continue to follow developments on a daily basis and will ensure that any further information is clearly posted on our website and client portals. Thank you for your continuing co-operation and understanding.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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