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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Another Year At The Northern Star Awards

The Northern Star Business Awards returns for another year next week on 5th October at Aberdeen’s Exhibition and Conference Centre and James Gibb is proud to be involved once again. 

The event is the annual awards evening hosted by Aberdeen & Grampian Chamber of Commerce which recognises companies around the North-east for exceptional accomplishments across a range of fields, from energy to innovation, customer service to people development.  

James Gibb is proud to be sponsoring the Excellence in Customer Service Award category which will be presented by our Aberdeen Operations Director, Morgan Cooper.  

Last year, we celebrated this event and proudly announced Amanda McCulloch, Managing Director of Thorpe Molloy Recruitment with the Excellence in Customer Service award. 

We are delighted to be sponsoring the evening again as it offers a unique opportunity for people and businesses to network with a range of business people across a mix of sectors – providing a great setting to gain new contacts, boost brand exposure and to celebrate local talent and achievements. 

Sponsoring the “Excellence in Customer Service” Category is a perfect fit for our company, we are honored to be sponsoring an award which will be given to a company who excels in customer service. At James Gibb residential factors, our fundamental aim is to provide customers with an exemplary service package in order that, together, we can maintain and enhance the communities in which they live.   

Integrity is at the heart of everything we do. Transparency, honesty and open communications serve to enhance the trust built between us and our customers. We believe that professional relationships are built on trust and this is strengthened by the clarity we offer in all aspects of our business. 

We are proudly hosting guests from Scotia Homes, Barratt Homes, CALA Homes, Malcolm Allan Housebuilders, Robertson Partnership Homes, Kirkwood Homes, CHAP Homes and Brodies LLP and we’re sure it will be an exciting evening for all! 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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