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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Announcing our 2017 Chosen Charities

At James Gibb we are always looking to continue our charitable efforts, offering suitable local charities the chance to benefit from a donation and coverage in our newsletter. This is something we’ve organised for a number of years, and are delighted to announce that we have chosen our local charities for 2017.

Every year, each of our offices – Glasgow, Edinburgh and Aberdeen – awards £500 to two local charities close to our customers hearts. We ask customers for feedback and suggestions each summer, and then visit our chosen charities to present their donation. This has been a great success in the past, offering us the chance to give back to our local communities, by donating to charities which you see worthy of support.

We are delighted to have finalised our 2017 chosen charities in each location. These include:


Our first charity beneficiary for 2017 is North Edinburgh Dementia Care, which was nominated by our client Susan Cull. Susan lives in our Hawkhill development and is the centre manager there. Many thanks go to Susan for selecting this charity – more information on the work they do can be found here.

The other Edinburgh charity receiving a cheque from James Gibb is the Butterfly Trust. They support and raise funds for Cystic Fibrosis, and were nominated by Jamie Macfarlane who lives at our Gallolee property.


Carol-Anne McCarthy, our client, nominated Spina Bifida Hydrocephalus Scotland as a chosen charity in Glasgow. She is also a representative of the charity which provides support and information to all those affected by either birth condition.

Our second chosen charity for Glasgow is The Emma Cameron Foundation, which supports children with cancer. The charity was nominated by our client Helen Cameron.


Mr McMullen of Mackintosh Court nominated Men In Recovery as our first chosen charity for Aberdeen. They aim to improve the quality of life for men who have experienced sexual abuse as they journey on their road to recovery and beyond.

Our thanks go to Mrs Scott of Mosset Grove for the nomination of our second Aberdeen charity, the Forres Heritage Trust. They aim to promote and preserve the historic structures and landscapes and to encourage involvement in heritage activities for all ages in the area. You can find out more about them here.

We have been overwhelmed by the interest and response from our clients and customers in this initiative again this year and would like to thank everyone who submitted a nomination. We wish all of our recipient charities all the best, and hope our donations can help make a difference to their causes this year.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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