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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Announcing our 2017 Chosen Charities

At James Gibb we are always looking to continue our charitable efforts, offering suitable local charities the chance to benefit from a donation and coverage in our newsletter. This is something we’ve organised for a number of years, and are delighted to announce that we have chosen our local charities for 2017.

Every year, each of our offices – Glasgow, Edinburgh and Aberdeen – awards £500 to two local charities close to our customers hearts. We ask customers for feedback and suggestions each summer, and then visit our chosen charities to present their donation. This has been a great success in the past, offering us the chance to give back to our local communities, by donating to charities which you see worthy of support.

We are delighted to have finalised our 2017 chosen charities in each location. These include:


Our first charity beneficiary for 2017 is North Edinburgh Dementia Care, which was nominated by our client Susan Cull. Susan lives in our Hawkhill development and is the centre manager there. Many thanks go to Susan for selecting this charity – more information on the work they do can be found here.

The other Edinburgh charity receiving a cheque from James Gibb is the Butterfly Trust. They support and raise funds for Cystic Fibrosis, and were nominated by Jamie Macfarlane who lives at our Gallolee property.


Carol-Anne McCarthy, our client, nominated Spina Bifida Hydrocephalus Scotland as a chosen charity in Glasgow. She is also a representative of the charity which provides support and information to all those affected by either birth condition.

Our second chosen charity for Glasgow is The Emma Cameron Foundation, which supports children with cancer. The charity was nominated by our client Helen Cameron.


Mr McMullen of Mackintosh Court nominated Men In Recovery as our first chosen charity for Aberdeen. They aim to improve the quality of life for men who have experienced sexual abuse as they journey on their road to recovery and beyond.

Our thanks go to Mrs Scott of Mosset Grove for the nomination of our second Aberdeen charity, the Forres Heritage Trust. They aim to promote and preserve the historic structures and landscapes and to encourage involvement in heritage activities for all ages in the area. You can find out more about them here.

We have been overwhelmed by the interest and response from our clients and customers in this initiative again this year and would like to thank everyone who submitted a nomination. We wish all of our recipient charities all the best, and hope our donations can help make a difference to their causes this year.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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