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COVID-19 Customer Update 05/07/22

Visiting our Office

Our offices are all open. In some cases, due to limited reception space it may be that our clients can only visit by appointment . Please contact your regional/local office to confirm this prior to visiting. We continue to work on improving those offices that require increased space for social distancing where this is appropriate. This position is to protect the safety of our staff and comply with Scottish Government guidelines to help reduce the risk of transmission of Coronavirus. For our staff who are working from an office, they may take a number of safety measures such as wearing a face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis. You may be asked to wear a face covering if visiting one of our offices.

It is important to us that we remain vigilant about COVID. We will continue to monitor infection levels and this may mean that in the future we re-introduce safety measures that aim to ensure our staff and clients can be as safe as possible.

Site Inspections

Our Development Managers are carrying out site visits as normal and you can meet with them on site by arranging an appointment in advance. The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings are also taking place either via face to face or through online platforms. This can be agreed with your Development Manager.

On-Site Offices

On-site offices are open where House Managers and Concierge continue their normal working hours. 

Suppliers and Contractors

Our suppliers and contractors are all working normally to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please log on to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


David Reid

Chief Executive

AGMs and Committees

An Annual General Meeting or AGM is an excellent opportunity for homeowners and the property factor to get together to discuss a range of development issues and vote on any important matters. 

Some developments will have established Residents’ Associations or Committees and will be used to holding an AGM. However, for new build developments (once they are fully complete) or for developments without any Association, our Development Manager can call an Annual General Meeting and examine existing specifications, with a view to making changes, should proprietors wish to do so. During such meetings, proprietors can also discuss how James Gibb proactively retender service contracts. Our clients always have a voice and involvement when it comes to amending specifications and retendering contracts.

At a recent AGM proprietors agreed by majority to amend their communal cleaning frequency, to help reduce costs.   This may be considered a nominal change but it was one which was agreed by a majority of proprietors. It is important that James Gibb clients understand they have the decision-making power. Proprietors should take the opportunity to attend these evening meetings to discuss communal matters and work with James Gibb and other proprietors to effect change. Some existing services need to remain in place and it is important our clients understand the reasons for this. Our designated Development Managers will always take time to fully explain.

AGMs also provide an opportunity to look at development improvements such as better security or low energy lighting solutions. At any AGM, James Gibb will provide a comprehensive Factor’s Report giving owners key information on current contracts, any outstanding issues and any debt issues. AGMs can be held face to face or via internet platforms such as Zoom. We are always happy to assist in arranging and facilitating such meetings in accordance with owners’ requirements and preferences.

Contact your Development Manager for more information.

Setting up a Residents’ Association

Many developments under our management already have an established Residents’ Association. Working with the Development Manager, a Residents' Association can be a very effective vehicle to improve your development and provide clear channels of communication. Committee structures can vary between an informal group of owners with limited decision-making powers to a fully constituted association. We enjoy a close and productive working relationship with our Residents' Associations and they provide an excellent forum in which to discuss development issues and plan repair and maintenance projects.

Your Deed of Conditions will sometimes contain details on how a Residents' Association should be set up, voting requirements, and structure. In some instances, the Deed will also contain a pre-written constitution.

Although any Residents' Association will place some demands on the time and energy of those involved, we are always very happy to assist wherever possible and your Development Manager can help arrange meetings, book venues, distribute minutes etc. If you are interested in setting up an Residents' Association, please speak with your Development Manager who will be happy to offer advice. Often the first step is an initial residents’ meeting to gauge interest and we can make the necessary arrangements for this. We can also provide draft constitutions and advice on the structure for any Residents' Association.

Contact James Gibb to discuss setting up a Residents' Association

James Gibb doing it the right way

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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