Skip to main content

COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

Acquisition creates Scotland’s second largest factoring business

James Gibb Property Management Ltd. has purchased Life Property Management in a deal which increase James Gibb’s portfolio of properties to over 44k.

James Gibb Property Management Ltd.  has aquired Life Property Management (LPM) to create what it said is Scotland’s second largest factoring business.

The move grows the number of properties under management by James Gibb by nearly 70% to more than 44,000. The new, enlarged business will have 88 staff across three cities. It said the two firms both have a strong presence in Edinburgh, Glasgow and Aberdeen.

It said LPM is the fastest growing factoring business in Scotland, currently managing more than 18,000 properties across Scotland, and has built strong relationships with major house builders. David Reid, owner of LPM, will become group managing director of James Gibb, reporting to chief executive officer Douglas Weir.

 

Weir said: “The factoring sector in Scotland is ripe for consolidation. We have looked carefully at the market and the acquisition of LPM is a statement move designed to create genuine competition and differentiation across Scotland.

“It brings together two of the best factoring firms in the country, which can only benefit our owners.”

James Gibb said that in the coming months, owners will benefit from the introduction of best practice, new technologies and market-leading professional development across the business.

It intends to roll out its e-learning platform across all staff and extend its customer service and compliance teams into the LPM client base to improve governance.

Reid added: “The factoring sector in Scotland can improve dramatically. By coming together with James Gibb, we can deliver the quality standards, technological innovations and commitment to service that owners expect.

“Our business has been on a dramatic journey of growth and this latest step will ensure we are part of exciting change for the better right across Scotland.

“Owners should expect transparency, high quality service and value for money from their factors, and our promise to deliver that has helped us to grow as quickly as we have.”

James Gibb said the acquisition marks a major milestone in its growth – it has now grown ten-fold in the last seven years.

In 2012, it had 4,000 units under management when it was acquired by Strathspey Capital, its parent company.

The business said is seeking further opportunities to grow through acquisition, including setting its sights on northern England.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

Directions

Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

Directions

Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

Directions

Cookies

Find out more about how we use cookies to help deliver the best experience for you.