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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

A-Z of Property Factors: Part 3

If you follow us on social media, you may have noticed that we are running an informative A-Z series focussing on the terms used in property factoring. We hope this will help you understand what we do and how we serve you.

Read part 1 of our A-Z of Property Factors series here and part 2 here.

We’re rounding up the final part of the series with letters S-Z below.

S is for Sinking Funds

Many of our developments have a sinking fund (sometimes called a contingency or reserve fund) set up. This allows owners to pay a relatively small additional sum quarterly which builds up the sinking fund which can then be used to meet the cost of any larger scale repair or maintenance project.

T is for Transparent Costs

We always aim to be transparent with our costs. In all cases, from routine maintenance to major projects, the price you pay is the price we pay. We do not take any premium, mark up or commission from any of our contractors. This gives absolute clarity of prices and ensures we constantly work to ensure that you are getting the best value for money for the level and standard of work you have requested.

U is for Under One Roof

A helpful website giving independent advice to owners on property factoring and building maintenance in Scotland. Check it out at

V is for Values

Integrity, quality, performance and clarity are our 4 core values. Our values help us to ensure we provide our customers with an exemplary service package in order that, together, we can maintain and enhance the communities in which we live.

W is for Written Statement of Services

A document defining our terms and service delivery standards of the arrangement in place between us and the homeowner. Read it here.

X is for X Factor

Customer service, experience, market knowledge and dedicated staff set us apart.

Y is for Years of Experience

We’ve been in business since 1872, giving us a wealth of experience and knowledge of the market to provide the very best service to you.

Z is for Zzzz

All property owners deserve a good night’s sleep and noise nuisance/anti-social behaviour can be very distressing. Letting us know of any issues allows us to contact letting agents or owners but your first port of call to report incidents should be your local police or council.

If you have any questions, please get in touch by calling 0333 240 8325 or emailing

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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