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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

A-Z of Property Factors: Part 3

If you follow us on social media, you may have noticed that we are running an informative A-Z series focussing on the terms used in property factoring. We hope this will help you understand what we do and how we serve you.

Read part 1 of our A-Z of Property Factors series here and part 2 here.

We’re rounding up the final part of the series with letters S-Z below.

S is for Sinking Funds

Many of our developments have a sinking fund (sometimes called a contingency or reserve fund) set up. This allows owners to pay a relatively small additional sum quarterly which builds up the sinking fund which can then be used to meet the cost of any larger scale repair or maintenance project.

T is for Transparent Costs

We always aim to be transparent with our costs. In all cases, from routine maintenance to major projects, the price you pay is the price we pay. We do not take any premium, mark up or commission from any of our contractors. This gives absolute clarity of prices and ensures we constantly work to ensure that you are getting the best value for money for the level and standard of work you have requested.

U is for Under One Roof

A helpful website giving independent advice to owners on property factoring and building maintenance in Scotland. Check it out at http://www.underoneroof.scot/.

V is for Values

Integrity, quality, performance and clarity are our 4 core values. Our values help us to ensure we provide our customers with an exemplary service package in order that, together, we can maintain and enhance the communities in which we live.

W is for Written Statement of Services

A document defining our terms and service delivery standards of the arrangement in place between us and the homeowner. Read it here.

X is for X Factor

Customer service, experience, market knowledge and dedicated staff set us apart.

Y is for Years of Experience

We’ve been in business since 1872, giving us a wealth of experience and knowledge of the market to provide the very best service to you.

Z is for Zzzz

All property owners deserve a good night’s sleep and noise nuisance/anti-social behaviour can be very distressing. Letting us know of any issues allows us to contact letting agents or owners but your first port of call to report incidents should be your local police or council.

If you have any questions, please get in touch by calling 0333 240 8325 or emailing enquiries@jamesgibb.co.uk.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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