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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

A day in the life of Greig Aird, Glasgow Development Manager

We’ve been catching up with members of our team to find out how they are managing remote working. This week, we spoke to Greig Aird, Development Manager at our Glasgow office. Find out how remote working has been treating him…

What is your job role at James Gibb?

Development Manager based in our Glasgow Office

Can you give a brief description of what your role entails?

Managing a portfolio of property developments, assisting homeowners with works required at their developments. Overseeing maintenance contracts and ensuring developments adhere to any legal requirements for any equipment that is installed. Managing insurance claims, amongst other tasks!

What does your working day look like now you’re working from home?

I’ve been attempting (some days failing) to stick to a routine as close to what it would have been if I were in the office. I try to get up at the same time I normally would, and watch an extended amount of BBCs “Breakfast” – Dan Walker over Piers Morgan any day of the week! Will set myself up with a big cup of coffee and then take the short commute from the kitchen to the living room! Ready to start my working day for 9am.. working on e-mails, contractor invoices, maintenance reports etc.. I will reward myself with another cup of coffee every so often.. it helps to take a break away from the laptop every now and again to clear my head.

What has been the biggest changes or challenges in your role?

Not being able to visit developments to fully understand any works that are due on the site. Also, not being able to discuss things with colleagues as easy it would be in the office.

How have you adapted to the changes?

Using my knowledge of the developments I manage has greatly helped, and visiting the developments regularly prior to the “lockdown” allows me to visualise the problems without having to visit. If in doubt – having a resident send a picture of the area always helps! Being able to pick up the phone and chat with colleagues has also helped with being able to cope with working from home.

Working remotely, how do you stay productive?

I have often asked my partner to hide the TV remote if she’s going out to work. If I can see the remote and switch on the TV then I will end up watching hours of Tipping Point repeats, if she’s off work she would be watching something rubbish anyway.. so that also helps! Having a routine throughout the day has also helped me stay motivated and productive, I have kept the same working day and have lunch at the same time most days. A structured day helps me stay focused as it can be too easy to keep working into the night, it’s always best to remember that I need some downtime during all of this as well.

Do you have any interesting or funny lockdown stories to share?

Not so much a funny story but a funny situation, my partner has horses someone has to go up every single day as one is on medication… I used to hate having to go up and feed them etc pre lockdown.. can’t keep me away from there now as it gives me an excuse to get out of the house for a bit!

What are you most looking forward to when this is over?

Re-connecting with friends and family, as much as technology can keep you in communication it doesn’t compete with a night down the pub! Looking forward to getting back to match days at Rugby Park to watch my beloved Kilmarnock FC although come to think of it.. maybe not looking forward to that given our results before football stopped!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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