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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

A day in the life of… An Operations Director

We’re taking a look at what it’s like to be in the shoes of team James Gibb!

This time we’re finding out more about what it’s like to be an Operations Director at James Gibb from Debbie Rummens in our Glasgow office.

Introduce yourself and your role in James Gibb…

My name is Debbie Rummens and I’m Operations Director at James Gibb residential factors, based in our Glasgow office.

How long have you been with James Gibb?

I joined on the day James Gibb residential factors acquired Grant & Wilson Property Management Ltd (2nd March 2015).

What does an average day for you look like?

I work closely with our Support Services Director, Val Black, who is also based in our Glasgow office. We share an office, and our day starts with a recap of what’s happened the day before. We discuss situations which affect both areas of our business. I then respond to emails and telephone calls which have come in overnight, and meet with our Operations Manager to discuss any challenges affecting our Property Management Team and portfolio of properties. I particularly focus on developing new relationships with prospective clients, which includes inspecting new buildings and developments and discussing the services we offer. I meet with contractors to ensure our response times and quality targets are being met, and I assist our social media partner with delivering interesting and informative content via our social media channels.

What is your favourite thing about working with the James Gibb team?

We have teams of really good people who are focussed on delivering the best possible customer service, which can be challenging with tens of thousands of individual clients, many with differing objectives. They take great pride in managing their property portfolios, and work hard to exceed expectations. Our teams do a lot of work in the background on behalf of clients, which can largely go unappreciated simply because of a lack of understanding of the legal and legislative obligations placed on both co-owners and factors, but they maintain their focus and good humour. When they do receive a thank-you, or a great testimonial, it goes a long way, and I feel very proud of their achievements.

Do you have any interesting stories about working at James Gibb?

I came to factoring from a property, investment and management background, where the teams would be working on behalf of individual home owners or buy-to-let investors. Each client made his/her own decisions, but, of-course, factoring decisions mostly involve gaining agreement from the majority, whether that’s a tenement of 8 or a development of 300 owners. It never fails to amaze me how difficult that can be to achieve, especially when all owners share the same interest, and the resulting benefits, of maintaining their homes, investments and environments. It’s quite rare for a majority of clients to agree a proposed course of action from the outset, and commit themselves to that shared financial undertaking. We’re very lucky in Glasgow that the City Council and Glasgow Heritage Trust remain in a position to consider providing improvement grant assistance to co-owners, or many more of our beautiful Victorian tenements and Listed Buildings would sadly be lost.

What’s the best thing about being an Operations Director?

No two days are the same. We’re a people business which directly involves property, and the needs of both are ever changing. With the support of co-owners, we’re in the enviable position where we can assist in maintaining and improving their living environments or their investments, which is very rewarding when it comes together.


Find out more about Debbie here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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