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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

A day in the life of… A Senior Property Manager

We’re taking a look at what it’s like to be in the shoes of team James Gibb!

This time we’re finding out more about what it’s like to be a Senior Property Manager from Paula Murphy in our Glasgow office.

Introduce yourself and your role in James Gibb…

My name is Paula Murphy and I am one of the Senior Property Managers at James Gibb. I manage a team of 3 other Property Managers with a varied range of developments, as well as my own portfolio with developments in and around the Glasgow area.

How long have you been with James Gibb?

I joined James Gibb at the beginning of April 2017.

What does an average day for you look like?

My day consists of dealing with calls and emails regarding development matters, as well as assisting my team. Meeting with clients and facing new challenges daily.

What is your favourite thing about working with the James Gibb team?

At James Gibb we all work together to discuss the everyone’s different experiences. By doing this as a team we strive to achieve the best possible solution for the client.

Do you have any interesting stories about working at James Gibb?

I’m constantly surprised about some of the things I see when I’m carrying out routine inspections in the communal areas of buildings and developments I manage. In one tenement, there was a framed picture of Elvis Presley hanging on the close wall, and in another, a lonely sausage sitting on the stairs. We do tweet about these things, as they make us laugh!

What’s the best thing about being a Senior Property Manager?

The diversity in my job, and my constantly growing property management knowledge. I’m sitting the IRPM Associate Exam in just over a month, which is exciting.

Find out more about Paula here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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