Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

3 Reasons to Go Paperless with James Gibb

We live in a world where your lifestyle is busy, and it is hard to keep track of everything. Make life easier for yourself and sign up to receive all your Factor updates and news in one place by going paperless with James Gibb. Going paperless may seem like a daunting prospect at first, but the right software can make it easier.  That’s why we have made our James Gibb+ app user-friendly. Here, you can find information specific to your property, latest news, make payments and much more – all at the click of a button!

Here are 3 great reasons to make your life easier and Go Paperless:

You could WIN a fantastic prize!

When you sign up to go Paperless with us, we automatically enter you into our prize draw. We have great prizes up for grabs, including £150 worth of Love2shop vouchers or a luxury hamper, so what are you waiting for? It only takes a minute to sign up to receive your documents and invoices digitally, so sign up here and enter the draw. Please note, if you have already signed up to Go Paperless, you will also be automatically entered into our draw. Good luck!

De-clutter your home

The elimination of paper statements means there will be less paper and clutter in your home, saving you time sorting through bills and deciding which paper documents to save and which ones to shred. Having instant 24/7 access to your billing statements enables you to recycle the unnecessary paper trail of documents in your home.

We believe it is the most efficient, secure and convenient way for our customers to cut down on their filing by finding all the information they need in one central place.

Save your time

Your time is precious, which is why having documents lying around your home can become highly inconvenient when it comes to finding something you need. Save your time whilst becoming more productive by having everything from invoices, development news, property manager details and the ability to make payments all in one place via the James Gibb+ app. This means less time looking for important documents lost in transit, reduced waiting times and less risk of loss or damage to your documents. See our James Gibb+ how-to guide here


Make the right decision and Go Paperless today!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.